---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Maintain and monitor

# Maintaining and monitoring the ServiceNow AI Platform {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Keep your instance running smoothly, improve performance, and find issues before they arise, all with this suite of tools.

|-|-|-|
| [Instance Scan Find potential health issues and opportunities for best practice improvement in your instance.](https://servicenow-prod.fluidtopics.net/_Fic7~o1gGotpo1UG_vO7Q "Use ServiceNow Instance Scan to interrogate your instance for configurations that indicate health issues and identify opportunities to address best practices. Instance Scan checks your existing configurations and helps you avoid creating future configuration issues. Instance Scan is a tool that can be used as a part of your development operations, release management as well as pre- and post-upgrades.") | [Platform performance Optimize your application with diagnostics and performance monitoring.](https://servicenow-prod.fluidtopics.net/gmd4GAIW9R_xqHLnHC~q0g "Monitoring and optimizing ServiceNow AI Platform performance is an important part of maintaining your instance. Optimizing platform performance supports a smooth and consistent user experience, and enhances the platform's scalability and reliability.") | [System Diagnostics![]() Monitor health and performance of your instance.](NO5sLhW5jWcm5JNB05GMng "Review System Diagnostics to monitor the health and performance of your instance.") |
[ ]

{#maintain-monitor-now-platform__table_o5h_gvj_fvb}

## Instance Scan {#maintain-monitor-now-platform__section_xqs_szm_gvb}

Get detailed analysis of your instance configurations, and stop potential system health issues before they arise. Use ServiceNow's Instance Scan any time and ensure system stability, whether you are developing, releasing, or upgrading your application. Schedule, execute, and track scans from single-point to full-suite tests, and review the
data they provide with dashboards.

See [Instance Scan](https://servicenow-prod.fluidtopics.net/_Fic7~o1gGotpo1UG_vO7Q "Use ServiceNow Instance Scan to interrogate your instance for configurations that indicate health issues and identify opportunities to address best practices. Instance Scan checks your existing configurations and helps you avoid creating future configuration issues. Instance Scan is a tool that can be used as a part of your development operations, release management as well as pre- and post-upgrades.").

## Events {#maintain-monitor-now-platform__section_upv_szm_gvb}

Track every occurrence in your app, from screen loads to user clicks. User Experience Analytics provides detailed charts and tables for every event, to show you where the most activity goes on in your app. Analyze core processes in your business and improve user efficiency and
workflow.

See [System Events](https://servicenow-prod.fluidtopics.net/ASXQ8rN7NuLLF0aEFOIMbQ "Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.").

## Platform performance {#maintain-monitor-now-platform__section_x4z_szm_gvb}

Keep your system optimized and running smoothly. Use diagnostics to track processing and response times, network speeds and behaviors, and browser settings. Monitor platform performance, set quotas and control system bandwidth
to ensure stable operations for users, set up test modules, and more.

See [Platform performance](https://servicenow-prod.fluidtopics.net/gmd4GAIW9R_xqHLnHC~q0g "Monitoring and optimizing ServiceNow AI Platform performance is an important part of maintaining your instance. Optimizing platform performance supports a smooth and consistent user experience, and enhances the platform's scalability and reliability.").