---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Activate Email - Support for Email Processing by Microsoft Graph API

# Activate Email - Support for Email Processing by Microsoft Graph API {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate the Email - Support for Email Processing by Microsoft Graph API plugin (glide.email.graph) for Notifications if you have the admin role. {#ms-graph-plugin__ms-graph-plugin-info}

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#ms-graph-plugin__find-plugins-cmd}
2. Find the Email - Support for Email Processing by Microsoft Graph API plugin (glide.email.graph) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#ms-graph-plugin__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://servicenow-prod.fluidtopics.net/GPiHAAPjxeSpWyPid6p2MQ "Activating a plugin installs an application on your instance. Each application consists of components such as tables, user roles, and scheduled jobs. To view all components that are installed with an application, see the Application Files table.").
{#ms-graph-plugin__steps_qff_rj1_wtb}
**Related tasks**   

* [Configure an OAuth profile to use a client ID and secret for token generation](https://servicenow-prod.fluidtopics.net/PKG8LpZwj3yP7298uKqgNg#microsoft-graph "Configure an OAuth profile using a client ID and client secret to create an email account for using Microsoft Graph (receive) in your email account type.")
* [Configure an OAuth profile to use certificates for authentication with Microsoft Azure](https://servicenow-prod.fluidtopics.net/GkjDXa7ZkiaCNyCbZJgROg "Configure an OAuth application profile to authenticate using certificates.")
* [Create an email account for Microsoft Graph (receive)](https://servicenow-prod.fluidtopics.net/9GY~GfNmI7fsVNPPwqOs_A "Create an email account for reading emails from Microsoft Exchange Online using Microsoft Graph Endpoints.")

*[\>]: and then