---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Set an inactivity monitor

# Set an inactivity monitor {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can set an inactivity monitor that triggers an event for a task record when the
task has been inactive for a certain amount of time.

## Before you begin

Role required: admin

## About this task

If the task remains inactive, the monitor repeats at regular intervals. User updates
to the task record restart the monitor. If reset conditions you defined for it have
not been met, the monitor does not restart when you update the task record.
Inactivity monitors only apply to records on tables that extend the
`Task` table, or the `Task` table itself.

When an inactivity monitor triggers, it generates an event in the form
\<tablename\>.inactivity (for example,
incident.inactivity). Define an [Email and SMS notifications](https://servicenow-prod.fluidtopics.net/sAtCSIQ_9UOkEV31~_7www "Use email notifications to send selected users email or SMS notifications about specific activities in the system, such as updates to incidents or change requests.") or script action to drive further action for the
inactivity monitor.

A record's activity is only based on user updates. System updates do not count as
activity.

Inactivity monitors only support one matching inactivity monitor per task.

If multiple inactivity monitors do match a task record, one of the inactivity
monitors will delete all other sys_trigger jobs, leaving only its own, preventing
the others from triggering. Since inactivity monitors are driven by condition
builder, the definition time can't identify inactivity monitors from intersecting
with each other per task record.

## Procedure

1. Navigate to AllSystem PolicySLAInactivity Monitors and click New.
2. Give the inactivity monitor a name.
3. Specify the type of record to monitor in the Table field.
4. Specify how long the inactivity monitor should wait before sending each notification in the Wait field.
5. Specify any additional conditions in the Condition field.  
   At least one condition must be specified for the inactivity monitor to work.
   * If you are using incident auto-close, add a Reset condition because, if you don't, auto-close won't work properly. To prevent this reset, set a Reset Condition on your inactivity monitor. To learn more about Incident auto-close, see [Configure
     incidents to close automatically](https://www.servicenow.com/docs/access?context=configure-incident-auto-close&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US).
   * All conditions need to be True per user update for the Inactivity Monitor to start running. For example, Set this condition only works if the due date is earlier than the current date when user updates the task.
   {#t_SetAnInactivityMonitor__ul_dqq_xcm_j4b}
6. Specify an Order if multiple inactivity monitors might have their conditions met for a given record - the one with the lowest order is used.
7. Click Save.  
   Note:  
   If you change conditions on an inactivity monitor, the monitor stops tracking previously tracked records. It does not track records that you created before the inactivity monitor, even if the record meets all other conditions.
* **[Escalation intervals and pause conditions](https://servicenow-prod.fluidtopics.net/P4OzgUYWuMbWEY_y9F5qgQ)**   
  Escalation Intervals and Pause Conditions are not relevant to an inactivity monitor.

**Related reference**   

* [Event registry](https://servicenow-prod.fluidtopics.net/x4N~9WjTY_adSggbc9UeQg "You can use events to schedule actions or tasks to occur when conditions are fulfilled.")

*[\>]: and then