---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure Service Portal to send analytics data

# Configure Service Portal to send analytics data {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 29, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable loading of the AI Search Analytics dashboard by configuring Service Portal to send analytics data.

## Before you begin

The Platform Analytics Solution for Advanced AI Search Management Tools must be activated on your instance. For details on activating this solution, see [Activate the Platform Analytics Solution for Advanced AI Search Management Tools](https://servicenow-prod.fluidtopics.net/KEwhv918R2PD~au2fyNEZQ "Activate the content pack ServiceNow Store application for the Platform Analytics Solution.").

Role required: admin

## About this task

If the AI Search Analytics dashboard doesn't load, you must configure
tracking of User Experience Analytics data in the Service Portal. This configuration is a prerequisite for the
dashboard.

## Procedure

1. Navigate to AllService PortalPortals.
2. Edit the Service Portal record. {#adv-ais-enable-sp-analytics-data__edit-sp-portal-record}
{#adv-ais-enable-sp-analytics-data__edit-sp-portal-record}
3. Select Create Analytics Settings. {#adv-ais-enable-sp-analytics-data__create-analytics-settings-sp}
{#adv-ais-enable-sp-analytics-data__create-analytics-settings-sp}
4. On the User Experience Analytics Settings form, select the Enable Unauthenticated User Tracking option, then select Update.

## Result

The AI Search Analytics dashboard should now load correctly.

*[\>]: and then