---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure inbound email actions

# Configure inbound email actions {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions.
* **[Enable automatic user creation](https://servicenow-prod.fluidtopics.net/m18rqAJhodYAY~uF2dDXXw)**   
  An administrator can set an email property to automatically create users from incoming email. The administrator provides a list of trusted domains to prevent untrusted users from being automatically created.
* **[Setting field values from the email body](https://servicenow-prod.fluidtopics.net/MEBYJDsco5RNTTpfV0tPHw)**   
  Values in an inbound email can set field values in a task record.
* **[Specifying the inbound email processing order](https://servicenow-prod.fluidtopics.net/~YKsWyhE82GHBYWlKf2H5Q#r_OrderedEmailProcessingPlugin)**   
  You can configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions.