---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Enable using your own SMTP server

# Enable using your own SMTP server {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Enable using your own SMTP server so that you can leverage the existing filtering,
retention, or compliance aspects of your own SMTP server while also using the ServiceNow POP3
server.

## Before you begin

* Role required: admin
* Email server required: SMTP
* [Basic email properties:](https://servicenow-prod.fluidtopics.net/b6x3dr~QxvdMGqutQWHpvA "Enable basic email to use ServiceNow - provided email servers and accounts.") enabled
{#t_ConfAltEmailUsgOwnSMTP__ul_yy5_yfs_nw}

## About this task

You can combine your own internal email architecture with the ServiceNow email architecture to handle email. The following diagram demonstrates how you would use your own SMTP server alongside the ServiceNow POP3 server.  
Note:  
Supports only one active SMTP account at a time (for outbound emails).
Figure 1. Sending email using your own SMTP server

## Procedure

1. Navigate to AllSystem MailboxesAdministrationEmail Accounts.  
   The system displays the list of available email accounts.
2. Locate the record for ServiceNow SMTP and change Active to false.  
3. Click New.
4. Create an email account record for your SMTP server where the Type is SMTP.
5. On the form, fill in the fields.  
   {#t_ConfAltEmailUsgOwnSMTP__table_lwc_lrn_5sb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the email account. |
   | Type | Type of mail server. |
   | Authentication | Type of authentication used for the email account to connect to the email server. You can select one of the following: * --- None -- * Password * OAUTH * OAUTH 2.0 {#t_ConfAltEmailUsgOwnSMTP__ul_mwc_lrn_5sb} |
   | Server | Remote server to which this account connects. To activate a server for an on-premises installation, enter the full address (FQDN) of the node (for example, <kbd class="ph userinput">node.customerdomain</kbd>). |
   | User Name | Username or ID to authenticate an email address. |
   | Password | Password when the Authentication type is Password. |
   | Connection Security | Type of secure connection. Choose a setting: None :   No secure protocol is used. STARTTLS :   Upgrades an insecure connection to a secure connection using the SSL/TLS encryption protocol, if your email server supports TLS. SSL/TLS :   Connect to an SSL/TLS encrypted port to secure the connection. Email is encrypted between the ServiceNow instance and your mail server. Warning: Selecting a less secure protocol like STARTTLS or None may expose your data. To better ensure the security of data in your email server, select SSL/TLS. |
   | Port | Connection TCP port. |
   | System Address Filter | System address filter to apply to the email account. If left blank, the system uses the default system address filter for inbound or outbound email. For more information, see [System address filters](https://servicenow-prod.fluidtopics.net/kfM3yxItpoLOCPx~_UZbKg "Prevent your system from communicating with untrusted domains and email addresses."). |
   | Active | Option to activate the email account. |
   | ServiceNow Configured | Identifier of whether this account is provisioned by ServiceNow. If you create an account, this option is not selected. |
   | Enable Debug Logging | Option to create node logs for the raw data that is exchanged with the email server. You can review the node logs by navigating to System LogsUtilitiesNode Log File Browser. You can enable this field temporarily to diagnose issues related to receiving or sending email. |
   [ ]

   {#t_ConfAltEmailUsgOwnSMTP__table_lwc_lrn_5sb}
6. From Related Links, click Test Connection.  
   If the email account is valid, the system returns a success message.  
{#t_ConfAltEmailUsgOwnSMTP__steps_k4p_t25_vr}

## What to do next

Configure the SMTP server in your internal email architecture to forward email from the custom email address to the instance email address. Implement a spam filter on the custom email address.
**Related tasks**   

* [Create an email account](https://servicenow-prod.fluidtopics.net/niaNGg06_trUabzBrJFu7Q "You can create email accounts in addition to the accounts provisioned for you.")

*[\>]: and then