Display search result counts on the results page for a search application

  • Release version: Xanadu
  • Updated July 16, 2025
  • 1 minute to read

    • Display search result counts on the results page for AI Search applications that use Seismic components. Counts show the total number of matching search results and the number of matching results for each navigation tab.

    Before you begin

    Role required: search_application_admin

    About this task

    Search administrators can enable display of search result counts in AI Search applications that use Seismic components. With this option enabled, the results page for the search application displays matching search result counts in two locations:
    • The total number of results that matched the user's search
    • The number of matching search results for each search source displayed as a navigation tab
      Note:
      Navigation tabs with 1,000 or more matching search results display 1000+ as their result count.
    Figure 1. Sample results page with results counts
    Service Portal results page showing result counts before result list and in navigation tabs.
    Note:
    Result counts indicate the number of results that matched the user's search. Late binding security can remove results after they’re counted, causing the actual number of displayed results to be lower than the count. For more information on late binding security, see Content security in AI Search.
    Result counts are supported in search applications that use Seismic components. You can display search result counts in the following search applications:
    • Service Portal
    • Employee Service Center (ESC)
    • AI Search for Next Experience global and workspace search
    • Custom UI Builder applications that use Seismic UI components

    Other search applications, such as Virtual Agent and Now Mobile, don't use Seismic components and so don’t support display of search result counts. For best results, don't enable search result counts for these search applications.

    Search result counts are enabled by default for new search application configuration records. You only need to perform this procedure to enable search result counts for existing search application configuration records after upgrading from a previous release.

    Procedure

    1. Navigate to All > AI Search > Search Experience > Search Applications.
    2. Select the record for the AI Search application that you want to display result counts for.
    3. Select the Show Search Results Count option.
    4. Select Update.

    Result

    AI Search displays the total result count and navigation tab result counts on the results page for the selected search application.