---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Improving response times on forms

# Improving response times on forms {#ariaid-title1}

* Release version: Xanadu
* 
* Updated May 8, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn the techniques that can be used to improve form response times. If you notice latency or slow response times on forms, using these techniques can help improve performance.  
1. If you notice one or more transactions that span the entire form response time window, try adding additional indexing to the database to make the transaction faster. Even with indexing, some queries might still take longer than
   others.

   For more information about indexing, see [Resolving slow queries](https://servicenow-prod.fluidtopics.net/A92ghqy6EVGt4qJU5RX4jA "Identifying and resolving slow queries is an important aspect of improving platform performance. The ServiceNow AI Platform generates index suggestions to help resolve slow queries.").
2. Verify that a cache flush isn't being run during business hours.

   Cache flushes are intended to help prevent older data from interfering with changes and updates, and are performed automatically when using update sets. Scheduled cache flushes, using cache.do, can affect overall performance and
   degrade system response times. Don't run cache flushes or trigger automatic cache flushes during business hours.

   For more information about actions that trigger automatic cache flushes, see [Instance cache effects on performance](https://servicenow-prod.fluidtopics.net/mz99IZ_UJcRhOzau1Re7Sw "Minimize actions that purge and rebuild the instance cache during core business hours to avoid performance degradation during peak hours.").
3. If you can't find any specific issues leading to slow response times on forms, contact Customer Service and Support to see if there are global issues with the application server hardware.
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