---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Creating users, companies, and departments

# Creating users, companies, and departments {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create user records for the individuals who access your instance. Users can be assigned to groups with defined roles to determine what records and actions they can access.
* **[Creating users](https://servicenow-prod.fluidtopics.net/4z587vWvGM3~12iX4WCqkg)**   
  Users are typically added through Lightweight Directory Access Protocol (LDAP) directory integrations. Admins can also manually add users to the instance, enable self-registration for new users, and impersonate users to ensure that they have the proper access privileges.
* **[Add a new company](https://servicenow-prod.fluidtopics.net/vdW7ViuA7U9OHweXDJ~d8w)**   
  You can add companies that represent vendors, manufacturers, or customers with whom you do business. These companies provide a way to categorize users, groups, and assets.
* **[Normalization data services](https://servicenow-prod.fluidtopics.net/_YxrF~AU0hqH1i6rHOqImA)**   
  The Normalization Data Services plugin helps maintain consistency for table fields that refer to a company name.
* **[Add a department](https://servicenow-prod.fluidtopics.net/_wy1dip6pwAN9NHVBElDbw)**   
  Departments provide another way to categorize users, groups, and assets. You can add departments and assign them to users.