---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Addressing issues

# Addressing issues in Subscription Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Stay in compliance by mapping custom tables and custom applications to subscriptions in Subscription Management.

## Key benefits {#addressing-issues-subscription-management-v2__section_kbt_5pl_3yb}

* Identify custom tables and custom applications that aren't mapped to subscriptions.
* Maintain accurate entitlements by mapping custom tables and custom applications to a recommended product subscription or a product subscription of your choice.
* Plan for future subscription needs by assessing your custom table entitlements.
{#addressing-issues-subscription-management-v2__ul_vyn_lvn_2xb}  
Figure 1. Subscription issues

## Accessing subscription issues {#addressing-issues-subscription-management-v2__section_lfv_qvb_myb}

Access information on subscription issues on the Issues tab by navigating to AdminSubscription ManagementIssues or AllSubscription ManagementIssues.

## Unmapped global custom tables {#addressing-issues-subscription-management-v2__section_qcp_yc4_swb}

Determine whether you have custom tables in the global scope that aren't mapped to a valid product subscription by accessing the Unmapped global custom tables tab. Keep custom table entitlements current by
mapping the tables to a product subscription. For more information, see [Map custom tables to a product subscription in Subscription Management](https://servicenow-prod.fluidtopics.net/RqVNSaLuWhyoAstmUHLwQQ "Maintain accurate entitlement for custom tables in the global scope and stay in compliance by mapping the tables to a product subscription in Subscription Management. Mapping your custom tables keeps your custom table allotment updated and helps you avoid running out of custom table entitlements.").

Custom tables that aren't mapped to a subscription appear on the Issues tab the day after they're created.

## Unmapped custom applications {#addressing-issues-subscription-management-v2__section_vxp_3d4_swb}

Determine whether you have custom tables in a scoped application that aren't currently mapped to a valid product subscription by accessing the Unmapped custom applications tab. Ensure that entitlements for
these tables are current by mapping the application to a product subscription.

You map tables in a scoped application at the application-level, which eases administration because you don't need to map tables individually after the application is mapped. For more information, see [Map a custom application to a product subscription in Subscription Management](https://servicenow-prod.fluidtopics.net/Ft0T9ovUXC7efzScP59RwQ "Maintain accurate entitlement for custom tables in a scoped application by mapping the application to a product subscription in Subscription Management. To stay in compliance, you must map custom tables to a product subscription.").

Custom applications that aren't mapped to a subscription appear on the Issues tab the day after they're created.

## Recommended subscriptions {#addressing-issues-subscription-management-v2__section_aqm_crq_mbc}

When you map custom tables or custom applications to subscriptions, Subscription Management recommends subscriptions based on the following criteria:

The table belongs to an app scope or package
:   The custom table or tables in the application belong to an app scope or package associated with the recommended subscription.

The table extends another table
:   The custom table or tables in the application extend another table mapped to the recommended subscription.

The table has a relationship to another table
:   The custom table or tables in the application are related to a different custom table or a ServiceNow out-of-the-box table associated with the recommended subscription.

The table doesn't meet any of the above criteria
:   The custom table or tables in the application don't meet any of the above criteria. If you have an App Engine subscription, Subscription Management recommends mapping the table or application to an App Engine subscription.

In some cases, Subscription Management can't recommended subscriptions because there aren't any matching subscriptions. To resolve this, you can map tables or applications to a subscription of your choice from the Custom Table Inventory
list or the Custom Applications list. For details, see [KB1644296](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1644296).

In some cases, groups aren't recommended because the measured role is inherited and not directly assigned. To work around this problem, assign the measured role directly to the group. Once the group is assigned the measured role,
the group appears in the list of recommend groups in Subscription Management.

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