---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Phone number field type

# Phone number field type {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The E.164 phone number standard ensures that all necessary information for a phone
number is included and properly formatted to successfully route an international call over a
territory's public telephone network.

When a user enters a phone number, it is received and stored as a string of numbers. An E.164
phone number field automatically formats and validates the numbers so that they are
E.164-compliant when displayed as local and international numbers. The E.164 phone number field
type does not replace the phone field type.  
An E.164 phone number field displays:

* \[Optional\] A choice list for the phone number territory.
* \[Always\] An input box for entering phone numbers.
* \[By Default\] A red underline when a phone number does not match the format for the selected phone territory and cannot be saved.
* \[Optional\] A green underline when a phone number does not match the format for the selected phone territory but can be saved with Other / Unknown as the territory.
{#c_UsePhoneNumberFields__ul_zc4_l3m_sx}  
Figure 1. Phone e164
* **[Territories assigned](https://servicenow-prod.fluidtopics.net/g1BtlRdK2qShIJsBxNIkDA)**   
  Territories are assigned to locations, and are not assigned directly to users.
* **[Dependent fields](https://servicenow-prod.fluidtopics.net/3YDsaC7cC7IX83uuIXPHpw)**   
  In the dictionary, you can specify a dependent field in the User or Location field, which displays the appropriate territory in the selector choice list when a user enters a phone number.
* **[E.164 phone number field configuration](https://servicenow-prod.fluidtopics.net/_KgdNPxVWZZIkZifm~DPTA#r_ConfigureE.164PhoneNumberFields)**   
  Administrators can use the phone number system properties and dictionary attributes to do certain things.
* **[Configure a territory phone display rule](https://servicenow-prod.fluidtopics.net/h9cFTWEUQri9iD9lmhpgMA#t_ConfigATerritoryPhoneDisplRule)**   
  The string of numbers that make up a phone number is automatically validated and formatted for a specific territory by applying a series of regular expressions.