Configure ServiceNow AI Platform Core Features
Summarize
Summary of Configure ServiceNow AI Platform Core Features
The ServiceNow AI Platform offers extensive customization options to tailor applications to your organization's needs. It enables control over user access, data management, UI elements, search capabilities, localization, notifications, and service level management. These core features help you optimize your instance for efficient data handling, global usability, and streamlined workflows.
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User Administration
Manage user access by creating users, groups, and roles. Control permissions at individual and group levels, assign roles to apps or modules, and use tools for auditing and testing user permissions.
Data and Table Management
Effectively manage business data with capabilities to store, import, archive, and transfer data. Handle multiple records via Table Administration and connect to external sources using Remote Tables.
Forms, Fields, and Lists
Customize data collection interfaces extensively. Modify forms with templates, attachments, and UI options. Create and adjust fields used in forms and lists, and control user access and functionalities associated with lists.
Search Administration
Enhance user experience with intelligent search powered by AI Search and Zing engines. Configure search scopes from table-level to global, improve results with contextual search, suggestions, and analyze search data.
Time and Currency Configuration
Manage scheduling and time zone differences using date/time fields, calendars, and event schedulers. Configure currency displays and values with options for standard and foreign exchange currencies to support financial data management.
Service Level Management
Define, monitor, and validate service contracts and SLAs to ensure customer service quality. Access analytics and reporting tools for service performance and maintain separate domains for information display.
Translation and Localization
Support global users by providing multilingual and multi-currency capabilities within a single instance. Utilize dynamic translation to actively translate text in forms and applications for broader accessibility.
Integrations
Connect ServiceNow with external applications and data sources, including third-party apps and other instances. Simplify onboarding and enable enterprise-wide features like Single Sign-on.
Notifications
Automate communication via email, push notifications, SMS, and chat messages. Configure email clients and notification providers to deliver real-time system and user updates.
State Management
Define workflow states and transitions to monitor and control business processes. Customize UI actions based on state models to reflect the current status of services and tasks.
The ServiceNow AI Platform provides for a multitude of customization options to your applications. Customize your UI, handle user and data administration, and localize your instance for time zones, currencies, and more.
User administration
Create account access types and related roles to work within your instance. User records give you control over individual single account types and the records or actions that they can access. Group records expand control further, to assign access to teams or departments, as well as to subgroups or by skill associations. Customize instances even more with Roles, and assign access to various apps or modules. Troubleshoot and test it all with Tools that provide auditing, impersonation, and more.
See User administration.
ServiceNow AI Platform tables and data
Manage and use your business information effectively on the ServiceNow AI Platform. Take advantage of Data Management to store, transfer, import, and archive data. Work with multiple records at once using Table Administration, and connect with third-party or external instances to handle data with Remote Tables.
ServiceNow AI Platform forms, fields, and lists
Take control of every aspect of data collection and usage in your instance. Forms on the ServiceNow AI Platform are fully customizable, with options for personalization, templates, attachments, UI, and more. Create and modify Fields, used in forms and displayed in lists or tables. Define user access to all your data with Lists, including custom controls and functions.
Search administration
Help your users find information with ease using ServiceNow search administration products. AI Search and the Zing search engine provide intelligent search results and proper indexing. Focus your data requests with Table searches, and go wider with Global searches, all with configurable search systems across the ServiceNow AI Platform. Improve search assistance with search suggestions, Contextual Search based on intent, and search data analysis.
Time configuration
Keep your business on-time with the ServiceNow AI Platform. Handle schedule and event info collection with Date/Time fields, and manage personnel, users, and data across Time Zones. Business and fiscal calendars and event system schedulers are all available and tailored to best help you and your users. Time displays, counts, and time-based data analysis all help you manage your work and track historical info.
See Time configuration.
Currency administration
Monitor currency values with ServiceNow currency administration systems. Configure Standard Currency fields for financial and non-financial records and applications, or use expanded Foreign Exchange (FX) Currency fields for added configuration options.
Service Level Management
Ensure your services to your customers are properly managed and documented. The full series of ServiceNow modules for Service Level Management lets you define service contracts and service level agreements (SLA) as needed. Repair, monitor, and validate SLA records for time and duration accuracy, get analyses and reports on service, and separate record domains for information display and control.
ServiceNow AI Platform translation and localization
Communicate effectively with users and customers around the world. The Localization Framework provides info to users in a variety of languages and currencies across a multitude of apps—all within the same instance. Dynamic Translation helps accommodate users even more fully, by actively translating text in forms and other applications.
ServiceNow AI Platform integrations
Bring ServiceNow and external applications together with integrations on the ServiceNow AI Platform. Make onboarding and service configuration easy by adding to your instance. Integrate other instances, third-party apps, and data sources, and make helpful features such as Single Sign-on available throughout your enterprise.
Notifications
Use Notifications to automate status updates by email, system, or user (through individual providers). Set up Email administration and your instance email client to work with notifications, and proper sending and receiving of email. System notifications enable real-time updates through push notifications, SMS, chat messages, and more.
See Notifications.
State Management
Monitor workflow in your instance with State Management. Define state models and transitions to determine your business's service processes, as well as UI actions possible based on state.
See State Management.