---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure core features

# Configure ServiceNow AI Platform Core Features {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

The ServiceNow AI Platform provides for a multitude of customization options to your applications. Customize your UI, handle user and data administration, and localize your instance for time zones, currencies, and more.

|-|-|-|
| [User administration Set up users, groups, and roles.](https://servicenow-prod.fluidtopics.net/nLCqD_NllJ_CnZ4_lV3bfA "Manage the individuals who can access your instance by defining them as users in the system. Create user groups and assign users to them. Use roles to specify what different users and user groups can see and do.") | [ServiceNow AI Platform tables and data Manage data with external sources, and configure data tables.](https://servicenow-prod.fluidtopics.net/Qp5HZROtx0pifq6LjLVgrA "ServiceNow provides options for managing your data on the ServiceNow AI Platform.") | [Forms, fields, and lists Control the action and appearance of forms, fields, and lists.](https://servicenow-prod.fluidtopics.net/Vmvb9UCTVby8SzEqzely0A "Data collection is easy with the ServiceNow AI Platform. Customize your forms with personalization, templates, tailored UI, file attachments, and more.") |
| [Search administration Enable users to find the information through Zing or AI search engines and specialized search experiences.](https://servicenow-prod.fluidtopics.net/J1WopoDW0UXo0bocjEMI5g "The ServiceNow AI Platform includes multiple search engines and interfaces to help users easily and quickly find the information they need.") | [Notifications Manage system email, notifications, and responses to inbound messages.](https://servicenow-prod.fluidtopics.net/QUEfx5blNxLQLKARKHpGIw "Use ServiceNow Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.") | [ServiceNow AI Platform translation and localization Match languages and currency everywhere on the globe.](https://servicenow-prod.fluidtopics.net/xfBR07NGlIYe4ReX4yZR5Q "Provide service around the globe with language translation and localization for specified regions.") |
| [Time configuration Create calendars, schedule events, and display time info to users around the world.](https://servicenow-prod.fluidtopics.net/PwIH~uWbDDhrrOYIT9AhHw "A standard feature of the ServiceNow AI Platform, ServiceNow's time configuration system handles scheduling across your entire enterprise, enabling you to manage projects efficiently, track and schedule events, and more.") | [Currency administration Manage the way financial data is displayed.](https://servicenow-prod.fluidtopics.net/XEjANiBRdCWldRFjcmy9Hg "Currency fields provide features for handling the calculation, conversion, and display of currency values.") | [Events Get in-depth analysis for all displays and user-based events in your application.](https://servicenow-prod.fluidtopics.net/ASXQ8rN7NuLLF0aEFOIMbQ "Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.") |
[ ]

{#config-now-platform-core-features__table_oyp_mhr_r5b}

## User administration {#config-now-platform-core-features__section_cr1_mzm_gvb}

Create account access types and related roles to work within your instance. User records give you control over individual single account types and the records or actions that they can access. Group records expand control
further, to assign access to teams or departments, as well as to subgroups or by skill associations. Customize instances even more with Roles, and assign access to various apps or modules. Troubleshoot and test it all with Tools
that provide auditing, impersonation, and more.

See [User administration](https://servicenow-prod.fluidtopics.net/nLCqD_NllJ_CnZ4_lV3bfA "Manage the individuals who can access your instance by defining them as users in the system. Create user groups and assign users to them. Use roles to specify what different users and user groups can see and do.").

## ServiceNow AI Platform tables and data {#config-now-platform-core-features__section_ggg_mzm_gvb}

Manage and use your business information effectively on the ServiceNow AI Platform. Take advantage of Data Management to store, transfer, import, and archive data. Work with multiple records at once using Table Administration, and connect with third-party or external instances to
handle data with Remote Tables.

See [ServiceNow AI Platform tables and data](https://servicenow-prod.fluidtopics.net/Qp5HZROtx0pifq6LjLVgrA "ServiceNow provides options for managing your data on the ServiceNow AI Platform.").

## ServiceNow AI Platform forms, fields, and lists {#config-now-platform-core-features__section_qjj_mzm_gvb}

Take control of every aspect of data collection and usage in your instance. Forms on the ServiceNow AI Platform are fully customizable, with options for personalization, templates, attachments, UI, and more. Create and modify Fields, used in forms and displayed in lists or tables. Define user access to all your
data with Lists, including custom controls and functions.

See [ServiceNow AI Platform forms, fields, and lists](https://servicenow-prod.fluidtopics.net/Vmvb9UCTVby8SzEqzely0A "Data collection is easy with the ServiceNow AI Platform. Customize your forms with personalization, templates, tailored UI, file attachments, and more.").

## Search administration {#config-now-platform-core-features__section_ixn_mzm_gvb}

Help your users find information with ease using ServiceNow search administration products. AI Search and the Zing search engine provide intelligent search results and proper indexing. Focus your data requests with Table searches, and go wider with Global searches, all with configurable search systems
across the ServiceNow AI Platform. Improve search assistance with search suggestions, Contextual Search based on intent, and search data analysis.

See [Search administration](https://servicenow-prod.fluidtopics.net/J1WopoDW0UXo0bocjEMI5g "The ServiceNow AI Platform includes multiple search engines and interfaces to help users easily and quickly find the information they need.").

## Time configuration {#config-now-platform-core-features__section_jws_mzm_gvb}

Keep your business on-time with the ServiceNow AI Platform. Handle schedule and event info collection with Date/Time fields, and manage personnel, users, and data across Time Zones. Business and fiscal calendars and event system schedulers are all available
and tailored to best help you and your users. Time displays, counts, and time-based data analysis all help you manage your work and track historical info.

See [Time configuration](https://servicenow-prod.fluidtopics.net/PwIH~uWbDDhrrOYIT9AhHw "A standard feature of the ServiceNow AI Platform, ServiceNow's time configuration system handles scheduling across your entire enterprise, enabling you to manage projects efficiently, track and schedule events, and more.").

## Currency administration {#config-now-platform-core-features__section_xsw_mzm_gvb}

Monitor currency values with ServiceNow currency administration systems. Configure Standard Currency fields for financial and non-financial records and applications, or use expanded Foreign Exchange (FX) Currency fields for added
configuration options.

See [Currency administration](https://servicenow-prod.fluidtopics.net/XEjANiBRdCWldRFjcmy9Hg "Currency fields provide features for handling the calculation, conversion, and display of currency values.").

## Service Level Management {#config-now-platform-core-features__section_dg2_nzm_gvb}

Ensure your services to your customers are properly managed and documented. The full series of ServiceNow modules for Service Level Management lets you define service contracts and service level agreements (SLA) as needed. Repair, monitor, and validate SLA records for time and duration accuracy, get analyses and reports on service,
and separate record domains for information display and control.

See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US).

## ServiceNow AI Platform translation and localization {#config-now-platform-core-features__section_khh_nzm_gvb}

Communicate effectively with users and customers around the world. The Localization Framework provides info to users in a variety of languages and currencies across a multitude of apps---all within the same instance. Dynamic Translation helps accommodate users even more fully, by actively translating text in forms and other applications.

See [ServiceNow AI Platform translation and localization](https://servicenow-prod.fluidtopics.net/xfBR07NGlIYe4ReX4yZR5Q "Provide service around the globe with language translation and localization for specified regions.").

## ServiceNow AI Platform integrations {#config-now-platform-core-features__section_fqn_nzm_gvb}

Bring ServiceNow and external applications together with integrations on the ServiceNow AI Platform. Make onboarding and service configuration easy by adding to your instance. Integrate other instances, third-party apps, and data sources, and make helpful features such as Single Sign-on available
throughout your enterprise.

See [ServiceNow AI Platform integrations](https://servicenow-prod.fluidtopics.net/PCy7exVW6CjZme8whhHeMw "Integrate third-party applications into the ServiceNow AI Platform.").

## Notifications {#config-now-platform-core-features__section_s5r_nzm_gvb}

Use Notifications to automate status updates by email, system, or user (through individual providers). Set up Email administration and your instance email client to work with notifications, and proper sending and
receiving of email. System notifications enable real-time updates through push notifications, SMS, chat messages, and more.

See [Notifications](https://servicenow-prod.fluidtopics.net/QUEfx5blNxLQLKARKHpGIw "Use ServiceNow Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.").

## State Management {#config-now-platform-core-features__section_cvw_nzm_gvb}

Monitor workflow in your instance with State Management. Define state models and transitions to determine your business's service processes, as well as UI actions possible based on state.

See [State Management](https://servicenow-prod.fluidtopics.net/bcSNLxcjzzesyhIRNYk7Sg "State Management enables an administrator to define State Models and State Transitions that control how a record is allowed to transition through a predefined list of states.").