---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Context ranking

# Context ranking {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Context ranking allows a user to sort a collection of records preferentially, that is,
independently of the attributes of those records.
For example, a Customer Support manager can organize a list of incidents in the order in
which a technician should work on the tasks. Creating such an arbitrary list with a list
filter is not possible.
* **[Activate context ranking](https://servicenow-prod.fluidtopics.net/j4qmdxQ67897ph0cyap53Q)**   
  If you have the admin role, you can activate the Context Ranking plugin (com.glide.sorting). This plugin activates related plugins if they are not already active.
* **[Create a ranking definition](https://servicenow-prod.fluidtopics.net/PbHLjvg6rHHa69sqCNG36g)**   
  Enable context ranking for a related list by creating a ranking definition.
* **[Rank a list](https://servicenow-prod.fluidtopics.net/mOKP_6mwFf0uMwOHeU08lw)**   
  After you create a ranking definition for a table, related lists based on that table and context include options for ranking the list and displaying the list by rank.
* **[Scrum ranking definitions](https://servicenow-prod.fluidtopics.net/v8J82DvXWmQpFAgmrGNGYA)**   
  Ranking definitions for user stories are part of the SDLC (scrum process) application.