---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Enable email account group processing

# Enable email account group processing {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable the email reader job to start processing your email account groups so that you
can reduce the time it takes to process inbound email accounts.

## Before you begin

[Create email account groups](https://servicenow-prod.fluidtopics.net/dKLNw7J7wL3sdze14rSX0Q "Define an email account group that contains a subset of your POP3/IMAP email accounts. The email reader job automatically processes each email account group as scheduled.").

Role required: admin

## Procedure

[Add a system
property](https://servicenow-prod.fluidtopics.net/r_0P5ICBCd42vTv64UVY9w#t_AddAPropertyUsingSysPropsList "Add or create a property to control system behavior.") with the following settings:  
* Name: glide.email.inbound.account_group_processing
* Type: true \| false
* Value: true
{#enable-group-processing__ul_vzz_vhz_hjb}

## What to do next

Check the status of your email account groups to see if processing time has been
reduced. For more information, see [Monitor email account groups](https://servicenow-prod.fluidtopics.net/P30oTKUHfVe2~~i_L_p7LA "Use the Email Account Groups [sys_email_account] table to check the status of email account groups processed by email reader jobs.").

To further reduce processing time, consider creating another email reader job to
process inbound email accounts. For more information, see [Create an email reader job](https://servicenow-prod.fluidtopics.net/_05AE2suZTvtA5tORueK9w "If you created email account groups to fine-tune inbound email account processing, you can create an email reader job to process those account groups concurrently, in addition to the default email reader job.").