Localization Insights dashboard

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Localization Insights dashboard

    The Localization Insights dashboard in ServiceNow provides comprehensive reports on translations, organized by artifact type into several tabs. These reports are generated through scheduled jobs based on Localization Insights records, enabling you to monitor translation statuses across your instance effectively. In the Xanadu release, the dashboard has been migrated to the Next Experience UI, with an option to access the Core UI version via a specific URL.

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    Key Features

    • Dashboard Access: Navigate to All > Localization Framework > Insights Dashboard to view the dashboard.
    • Scheduled Updates: Report data is refreshed according to a configurable scheduled job (snlfGenerateLocalizationInsightsRecords), which you can adjust under Related Links in Scheduled Jobs.
    • Artifact Tabs: The dashboard organizes data into tabs based on artifact types:
      • General – overall translation information
      • Catalog Items – Service Catalog item translations
      • VA Topics – Virtual Agent topic translations
      • Surveys – survey translations
    • Role Requirements: Access to Localization Insights records and scheduled job execution requires either the localizationadmin or localizationrequestor role.
    • User Capabilities: Users with appropriate roles can view localization request statuses and initiate translation requests directly from the dashboard.

    Key Data Visualizations

    The dashboard provides various visualizations to help you understand translation progress and language support, including:

    • Languages Supported: Displays the total number of activated languages in your instance.
    • Translations In Progress: Shows the count of ongoing translations.
    • Language Preferences: Horizontal bar chart detailing preferred languages of logged-in users.
    • Catalog Items: Metrics on total catalog items, translations in progress, and translation status per language with color-coded legend indicating completely translated, in progress, partially translated, or not translated.
    • Virtual Agent Topics: Similar metrics and visualizations for published VA topics.
    • Surveys: Counts of surveys, translations in progress, and translation statuses per language.

    Practical Benefits

    By leveraging this dashboard, ServiceNow customers can efficiently monitor and manage localization efforts across different content types. It enables clear visibility into translation progress and language coverage, facilitating better planning and execution of localization requests. The role-based access ensures that only authorized users can manage and request translations, enhancing governance.

    The Localization Insights dashboard provides reports on translations, grouped into tabs by artifact type. The reports are generated by scheduled jobs based on Localization Insights records.

    Figure 1. Localization Insights dashboard
    Localization Insights dashboard with the General tab selected.
    • Access the dashboard by navigating to All > Localization Framework > Insights Dashboard.
      Note:
      In the Xanadu release, the Localization Insights dashboard is migrated to the Next Experience UI. Customers with existing dashboards who want to access the Core UI version can use this URL: https://<instance name>.service-now.com/$pa_dashboard.do?sysparm_dashboard=6c7634c273231010395108b24ff6a7f6.
    • A banner on the Localization Insights dashboard shows the most recent update time of the reports.
    • In Scheduled Jobs, you can configure the report update schedule (sn_lf_GenerateLocalizationInsightsRecords) by selecting Configure Job Definition under Related Links.
    • The dashboard organizes artifact types into the following tabs:
      • General: Displays general translation information.
      • Catalog Items: Displays translation information related to Service Catalog items.
      • VA Topics: Displays translation information related to Virtual Agent (VA) topics.
      • Surveys: Displays translation information related to Surveys.
    Localization Insights dashboard with the VA Topics tab selected.

    Required ServiceNow AI Platform role

    You need the localization_admin or localization_requestor role to access the Localization Insights (sn_lf_insight) records for executing the scheduled jobs to generate the Localization Insights dashboard.

    Use case

    User Dashboard use
    Users with the localization_requester or localization_admin roles View the status of localization requests.

    Make translation requests for your artifacts from the Localization Insights dashboard. For more information see Request translations from Insights Dashboard.

    Data visualizations

    Title Type Source table Description
    Languages Supported Single Score sys_language The total number of activated languages in the instance.
    Translations In Progress Single Score sn_lf_insight The total number of translations in progress in the instance.
    Language Preferences Horizontal Bar localization_insights_view Provides information about the preferred languages of logged-in users.
    Catalog Items Single Score sn_lf_insight The total number of Service Catalog items in the instance.
    Catalog Items Translation In Progress Single Score sn_lf_insight The total number of Service Catalog items translations in progress in the instance.
    Catalog Item Translations Vertical Bar sn_lf_insight The total number of Service Catalog items requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated
    Virtual Agent Topics Single Score sn_lf_insight The total number of published Virtual Agent topics in the instance.
    Virtual Agent Topic Translation In Progress Single Score sn_lf_insight The total number of Virtual Agent topic translations in progress in the instance.
    Virtual Agent Topic Translations Vertical Bar sn_lf_insight The total number of published Virtual Agent topics requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated
    Surveys Single Score The total number of surveys in the instance.
    Surveys Translation In Progress Single Score The total number of survey translations in progress in the instance.
    Survey Translations Vertical Bar The total number of surveys requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated