Using the ServiceNow Store in a regulated environment
Summarize
Summary of Using the ServiceNow Store in a regulated environment
ServiceNow supports regulated environments by providing isolated instances of the ServiceNow Store tailored to meet specific regional, organizational, or governmental data security, privacy, and compliance requirements. These isolated instances are hosted in datacenters that comply with the relevant regulations and may exist as federal or regional versions of the Store.
Show less
Not all regulated environments require an isolated Store instance; if your environment does not have access to a federal or regional Store, you should use the commercial ServiceNow Store. Essential to note, applications available in federal and regional Stores are not pre-accredited, so organizations must conduct their own security reviews to ensure compliance with their regulatory standards.
Using the ServiceNow Store in Regulated Environments
- Access: Determine whether your regulated environment has an isolated federal or regional ServiceNow Store instance. If so, access that specific Store; otherwise, use the commercial Store.
- Procurement:
- Request 30-day trials by logging into the federal or regional Store and following the same process as the commercial Store.
- Obtain free apps specifically available for regulated environments.
- Request paid applications via the appropriate process for regulated environments.
- For on-premises instances, follow dedicated procurement procedures to obtain apps.
- Installation:
- Hosted regulated instances use the standard installation process for applications or plugins.
- Self-hosted (on-premises) instances upload apps manually using the designated method.
Additional Information
- Environment Identification: Customers should verify whether their regulated environment includes a federal or regional ServiceNow Store to access the appropriate apps and services.
- Listing Restrictions: Certain types of app listings are not available in federal or regional Store instances to uphold strict data privacy standards.
Certain regulated environments require an isolated instance of the ServiceNow Store to meet data security requirements. If your instance is in a regulated environment, you might need to get apps and products from a federal or regional version of the ServiceNow Store.
Overview of using the ServiceNow Store in a regulated environment
Regulated instances of the ServiceNow AI Platform are hosted in datacenters that comply with the specific regional, organizational, or governmental needs of the customers that use them. With a regulated instance, an organization or government body can determine specific requirements, including data residency, privacy and security, and compliance requirements.
Some regulated environments require their own isolated instances of the ServiceNow Store to meet security requirements. Isolated instances of the ServiceNow Store are available in both federal and regional regulated instances.
Not all regulated environments require an isolated instance of the ServiceNow Store. If your environment doesn't have access to an isolated federal or regional ServiceNow Store, use the commercial ServiceNow Store instead. For more information about which environments have access to an isolated federal or regional ServiceNow Store, see Environments with federal or regional ServiceNow Store instances.
- Access the correct version of the ServiceNow Store for your environment.
- If your regulated environment has an isolated federal or regional instance of the ServiceNow Store, see Access the ServiceNow Store for a regulated environment.
- If your regulated environment doesn't require an isolated federal or regional instance, use the procurement process for the commercial ServiceNow Store instead. For information about procuring apps from the commercial ServiceNow Store, refer to Getting apps and trials from the ServiceNow Store.
- Procure an application from an isolated federal or regional instance of the ServiceNow Store.
- To request a 30-day trial, log in to your federal or regional instance of the ServiceNow Store and use the same process that users of the commercial ServiceNow Store do. For more information, see Start an application trial from the ServiceNow Store.
- To get an application that's available without additional cost, see Get a free app for a regulated environment.
- To request a paid application, see Request a paid app for a regulated environment.
- To complete procurement of an application for an on-premise instance, see Get an app as an on-premise customer.
- Install an application in a regulated environment.
- If you have a hosted instance in a regulated environment, see Install an application or plugin.
- If you self-host your instance, see Upload an app to an on-premise instance.
Additional info
- Environments with federal or regional ServiceNow Store instances
Certain regulated environments contain an isolated instance of the ServiceNow Store to support data security requirements. Find out whether your environment has its own federal or regional instance of the ServiceNow Store.
- Listing types not available in regulated environments
To preserve data privacy standards, certain types of app listings can't be offered in federal or regional instances of the ServiceNow Store.