---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Zing can include attachments in search results

# Zing can include attachments in search results {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Search content from attachments on indexed tables. Display attachments for search results from the Knowledge \[kb_knowledge\] table.  
Figure 1. Sample Knowledge search showing attachments with matching content  
By default, search only matches content from attachments on Knowledge \[kb_knowledge\] records. Administrators can [enable search for attachments on other tables](https://servicenow-prod.fluidtopics.net/u1nSu_Y9o6zVPwOo_7FIYA "You can enable attachment indexing for a table so text searches can return matches from the record and its file attachments."), but doing so causes the system to re-index the selected table, its parent table, and any children of the parent table.  
Warning:  
For large tables, such as the Task table, re-indexing can take several hours and slows down the system until complete. Re-indexing is best performed during non-peak times.

The search results page only displays attachments for search results from the Knowledge \[kb_knowledge\] table, even if other tables have attachment search enabled.  
Figure 2. Global search displays attachments for Knowledge search results but not for search results from other tables  
Zing supports indexing and searching these attachment file types.

* .doc
* .docx
* .dot
* .dotx
* .htm
* .html
* .ini
* .pdf
* .pot
* .potx
* .ppt
* .pptx
* .reg
* .txt
* .xls
* .xlsx
* .xlt
* .xltx
{#c_SearchingForAttachments__ul_whx_4rg_xw}
* **[Index attachments on a table](https://servicenow-prod.fluidtopics.net/u1nSu_Y9o6zVPwOo_7FIYA)**   
  You can enable attachment indexing for a table so text searches can return matches from the record and its file attachments.

**Related concepts**   

* [Available search options](https://servicenow-prod.fluidtopics.net/YXLvLR59kI_DRCWicLOVWw "Zing offers users several search interfaces and search operators to conduct text searches.")
* [Global search finds records from multiple tables](https://servicenow-prod.fluidtopics.net/2bOiNrNnOg~tzsnBhO0tfg "Search multiple record types from a single search field.")
* [Zing generates search results in four phases](https://servicenow-prod.fluidtopics.net/I4v9owTFQI69LAd1QCDt6Q "Generate search results by dividing documents among shards, searching shard documents, scoring shard documents, and merging scores into an index.")
* [Zing filters search results with access controls](https://servicenow-prod.fluidtopics.net/ClO4ivYixkQWnXafYN3MuA "Zing filters search results to only display records the user can access.")
* [Zing computes document scores using three components](https://servicenow-prod.fluidtopics.net/MDC5irr1oMVYfPi~eobWAQ "The Zing search engine computes document scores based on the frequency, sequence, and weight of search terms in the document.")
* [Zing indexes words](https://servicenow-prod.fluidtopics.net/AB8NyACY6I7vgRVk1I020g "Index documents by dividing them into words. Depending on the languages your instance supports, a word may be a single character such as a Chinese or Japanese pictogram or a sequence of characters separated by spaces such as with Latin, Arabic, and Pinyin languages.")
* [Zing removes stop words from queries](https://servicenow-prod.fluidtopics.net/bW0xB8UoGIAvpHhwGVq1hA "Remove common words from search queries that don't produce meaningful results.")
* [Zing matches derived words with stemming](https://servicenow-prod.fluidtopics.net/LYNgNn~YvuiOkiw6arsNjQ "Convert any multiple-character search keyword to its stem form to find derived versions of the word.")
* [Zing can expand search results with synonyms](https://servicenow-prod.fluidtopics.net/IHMRIcjmC28_0vLgAJvnmA "Expand search results to include additional search terms.")
* [Zing displays search suggestions as users enter search terms](https://servicenow-prod.fluidtopics.net/qsQ4UBV2fIiEZnoAIS4aTw "Display possible search query completions as users enter search terms.")  
**Related tasks**   

* [Index attachments on a table](https://servicenow-prod.fluidtopics.net/u1nSu_Y9o6zVPwOo_7FIYA "You can enable attachment indexing for a table so text searches can return matches from the record and its file attachments.")  
**Related reference**   

* [Features of Zing text indexing and search engine](https://servicenow-prod.fluidtopics.net/5tAYuwDuw~mJ502TnRGtew "Enable and configure Zing text indexing and search engine features.")
* [Installed with Zing](https://servicenow-prod.fluidtopics.net/AKxk5xTJr8QS7GonvtkqKw "Several types of components are installed with Zing.")