---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Search administration

# Search administration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated November 9, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow AI Platform® includes multiple search engines and interfaces to help users easily and quickly find the information they need.

## Search engines {#search-administration__section_cq2_rl1_5mb}

The ServiceNow AI Platform includes two search engines:

[AI Search](https://servicenow-prod.fluidtopics.net/zLbDSljFoOjCPwqvcd7Tyw "The ServiceNow AI Search application provides a consumer-grade search engine for ServiceNow Service Portal, ServiceNow Now Mobile, and ServiceNow Virtual Agent . Intelligent query features help you quickly find the answers you need.")
:   AI Search is the default search engine for the ServiceNow AI Platform. It provides consumer-grade search capabilities for Customer Service Management, Now Mobile, Service Portal, and Virtual Agent .

[Zing text indexing and search engine](https://servicenow-prod.fluidtopics.net/Q~nlntqtY0q4aUyZSJIQPg "Index and search record data by table.")
:   Zing is a legacy search engine which provides fast results and emphasizes relevancy scoring.

## Search plugins {#search-administration__section_pzw_fm1_5mb}

These search plugins offer specialized search experiences for particular search contexts.

[Contextual Search](https://servicenow-prod.fluidtopics.net/3cpc0HTE_chvPHeYaD0t4g "Contextual search is a search technology that focuses on the context of the query as well as the intent of the user in order to fetch the most relevant set of results. Contextual search displays related results within a form or record producer based on the text you enter in a field.")

:   The Contextual Search plugin enables search that focuses on query context and user intent to fetch the most relevant set of results. Contextual search displays related results within a form or record producer based on
    the text you enter in a field.

[Intelligent Search for CMDB](https://www.servicenow.com/docs/access?context=intelligent-search-cmdb&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US)
:   Intelligent Search for CMDB enables users to query for a set of Configuration Items in the CMDB. Complex queries open in CMDB Query Builder, where you can refine them or run them.

## Search interfaces and widgets {#search-administration__section_snh_b41_5mb}

These are search fields and widgets offered in the ServiceNow AI Platform UI or in ServiceNow AI Platform applications.

[Global search](https://servicenow-prod.fluidtopics.net/YBHquUIOL0e8OjB6BWgv_Q "Global search enables you to search multiple record types at once from the Next Experience Unified Navigation search field. You can switch between global search results and results from workspace applications that you have access to.")
:   Global search in the Next Experience UI allows you to search multiple tables from a single search field.

[Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   The Service Portal framework displays search data within a widget on the search page.

[Service Portal search widgets](https://www.servicenow.com/docs/access?context=search-widgets&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   Service Portal includes widgets for multiple forms of search.

[Now Mobile app](https://www.servicenow.com/docs/access?context=now-mobile-app&version=xanadu&pubname=xanadu-mobile&ft:locale=en-US)
:   The Now® Mobile app provides global search, voice search, and photo search.

[Mobile Agent](https://www.servicenow.com/docs/access?context=mobile-experience&version=xanadu&pubname=xanadu-mobile&ft:locale=en-US)
:   The Mobile Agent app enables service desk agents to promptly manage and resolve end user issues from their mobile devices.

[Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
:   The Virtual Agent platform uses search to help parse user statements and intents in chats.

[Agent assist](https://www.servicenow.com/docs/access?context=agent-assist&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   The Agent assist feature in Workspace automatically displays possible solutions for records that agents open.