Workflows in the Localization Framework

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Workflows in the Localization Framework

    Workflows in the Localization Framework define the sequence of actions required to complete localization tasks for different target languages. Each localization task progresses through a configured workflow that manages translation, approval, and publishing steps.

    Show full answer Show less

    Key Workflows and Their Purposes

    • Translation → Publish: Manual or mode-based translation followed by manual publishing. Requires assigning the Localization Fulfiller Group.
    • Translation → Translation Approval → Auto Publish: Manual or mode-based translation, then translation approval, followed by automatic publishing. Requires Localization Fulfiller and Translation Approver Groups.
    • Auto Translation → Translation Approval → Auto Publish: Auto-translation followed by translation approval and automatic publishing. Requires Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group.
    • Auto Translation → Publish: Auto-translation followed by manual publishing. Requires Localization Fulfiller Group and Auto Translation Mode.
    • Auto Translation → Auto Publish: Auto-translation with automatic publishing. Requires Localization Fulfiller Group and Auto Translation Mode.
    • Business Approval → Translation → Publish: Localization requires business approval before manual or mode-based translation and manual publishing. Requires Business Approver and Localization Fulfiller Groups.
    • Business Approval → Translation → Translation Approval → Auto Publish: Business approval precedes manual or mode-based translation, translation approval, and auto-publishing. Requires Business Approver, Localization Fulfiller, and Translation Approver Groups.
    • Business Approval → Auto Translation → Translation Approval → Auto Publish: Business approval precedes auto-translation, translation approval, and auto-publishing. Requires Business Approver, Localization Fulfiller, Auto Translation Mode, and Translation Approver Groups.
    • Business Approval → Auto Translation → Publish: Business approval precedes auto-translation and manual publishing. Requires Business Approver, Localization Fulfiller, and Auto Translation Mode.
    • Business Approval → Auto Translation → Auto Publish: Business approval precedes auto-translation and auto-publishing. Requires Business Approver, Localization Fulfiller, and Auto Translation Mode.

    Practical Considerations for ServiceNow Customers

    • Assign appropriate groups (Localization Fulfiller, Translation Approver, Business Approver) based on the chosen workflow to ensure proper task progression.
    • Configure Auto Translation Mode where automatic translation is desired in the workflow.
    • Choose workflows that match your localization process needs, whether you require business approval, manual translation, or full automation including auto-publishing.

    By selecting and properly configuring these workflows, ServiceNow customers can streamline localization tasks, ensuring efficient translation, approval, and publishing aligned with organizational requirements.

    Workflows define actions for completing a localization task. Each localization task undergoes the workflow configured for its target language to complete the task.

    Table 1. Workflows in the Localization Framework
    Workflows Description
    Translation → Publish The localization task undergoes translation manually or by using one of the translation modes. After translation, the content gets published manually.
    Note:
    Ensure that you assign the Localization Fulfiller Group for the workflow to localize the content.
    Translation → Translation Approval → Auto Publish The localization task undergoes translation manually or by using one of the translation modes. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Translation Approver Group for the workflow to localize the content.
    Auto Translation → Translation Approval → Auto Publish The localization task undergoes auto-translation. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group for the workflow to localize the content.
    Auto Translation → Publish The localization task undergoes auto-translation and gets published manually.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Auto Translation Mode for the workflow to localize the content.
    Auto Translation → Auto Publish The localization task undergoes auto-translation and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Auto Translation Mode for the workflow to localize the content.
    Business Approval → Translation → Publish The localization task needs business approval for localization. The content gets translated manually or translated by using one of the translation modes. The content gets manually published.
    Note:
    Ensure that you assign the Business Approver Group and Localization Fulfiller Group for the workflow to localize the content.
    Business Approval → Translation → Translation Approval → Auto Publish The localization task needs business approval for localization, and the content gets translated manually or by using one of the translation modes. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, and Translation Approver Group for the workflow to localize the content.
    Business Approval → Auto Translation → Translation Approval → Auto Publish The localization task needs business approval for localization, and the content gets auto-translated. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group for the workflow to localize the content.
    Business Approval → Auto Translation → Publish The localization task needs business approval for localization. The content gets auto-translated but gets manually published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, and Auto Translation Mode for the workflow to localize the content.
    Business Approval → Auto Translation → Auto Publish The localization task needs business approval for localization. The content gets auto-translated and auto-published.
    Note:
    Ensure that you assign the Business Approver Group, Localization Fulfiller Group, and Auto Translation Mode for the workflow to localize the content.