---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure globally searchable knowledge articles

# Configure globally searchable knowledge articles {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 4, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define an encoded query for knowledge articles that you want to make searchable in any language.

## Before you begin

Role required: ais_admin

## About this task

By default, AI Search only matches translated content records, such as knowledge articles, that are in the user's ServiceNow AI Platform® session language. For example, a user searching from a Spanish user session only matches Spanish knowledge articles. For full details on this restriction, see [Searching translated content](https://servicenow-prod.fluidtopics.net/NfMvEOZQuhJFXa~cwGGs3g "Understand how AI Search searches translated fields and documents.").  
Note:  
If you've configured a global fallback locale, search can match translated content records in that locale's language as well as in the user's session language. For more details on this approach, see [Enable a global fallback locale for translated content](https://servicenow-prod.fluidtopics.net/crjbu2ePYPvkTZUSLr1e3Q "Configure AI Search to match translated documents in a global fallback locale's language as well as the user's session language.").  
To enable users to search for knowledge articles in any language, you can define an encoded query as the value of the glide.ais.global_searchable_filter.kb_knowledge system property. Records that match this query are globally searchable, meaning they bypass the normal language filters and can be matched regardless of the search's language. As an example, a user searching from a German user session can match English or Japanese knowledge articles as long as they match the encoded query.Figure 1. Search result languages with globally searchable articles ![Diagram showing de user session language and * globally searchable articles in any language.]()  
Note:  
To generate knowledge article query strings for your encoded query, you can navigate to AllKnowledgeArticlesAll and follow the steps found in [Generate an encoded query string through a filter](https://www.servicenow.com/docs/access?context=t_GenEncodQueryStringFilter&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US). For descriptions of encoded query syntax and operators, see [Encoded query strings](https://www.servicenow.com/docs/access?context=c_EncodedQueryStrings&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) and [Operators available for filters and queries](https://www.servicenow.com/docs/access?context=r_OpAvailableFiltersQueries&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).

## Procedure

1. Navigate to the System Property \[sys_properties\] table's list view.
   1. Select All.
   2. In the Filter field, enter <kbd class="ph userinput">sys_properties.list</kbd>.
   3. Press Enter.
   {#configure-global-srch-kb-articles__substeps_htg_ff5_b1c}
2. Open the glide.ais.global_searchable_filter.kb_knowledge system property record.
3. In the Value field, enter a filter expression specifying the knowledge articles that you want to make globally searchable.
4. Select Update.

## Result

Knowledge articles that match your encoded query can be returned as results for user searches in any language.

## Make knowledge articles in the Email category globally searchable {#configure-global-srch-kb-articles__example_bdg_jm3_kvb}

Here is an example that defines the encoded query <kbd class="ph userinput">kb_category=5681bf8bff0221009b20ffffffffff95</kbd> to make knowledge articles in the Email category globally searchable.
Figure 2. Email category encoded query for knowledge articles

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