Complete the Repair asset task for a defective Device as a Service DaaS asset

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Complete the Repair asset task for a defective DaaS asset by repairing the asset either on-site or off-site.

    Before you begin

    Before you can begin the Repair asset task, you must complete the preceding Evaluate RMA asset task by evaluating the asset and indicating that it is repairable. For detailed instructions, see Complete the Evaluate RMA asset task for a defective Device as a Service DaaS asset.

    Role required: sn_eam_provider.provider_asset_technician

    Procedure

    1. From the Enterprise Asset Workspace, open the Asset operations view.
    2. Open the Asset tasks list.
      Navigation optionProcedure
      Provider RMA response order
      1. From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order.
      2. From the list of available RMA response orders, select the order that you want to complete.
      3. On the RMA response order record, select the RMA response order lines tab.
      4. From the list of available RMA response order lines, select the order line that you want to repair the asset for.
        Note:
        You must select an order line that you have already completed the Evaluate RMA asset task for.
      5. On the RMA response order line record, select the Asset tasks tab.
      Provider RMA response order line
      1. From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order line.
      2. From the list of available RMA response order lines, select the order line that you want to repair the asset for.
        Note:
        You must select an order line that you have already completed the Evaluate RMA asset task for.
      3. On the RMA response order line record, select the Asset tasks tab.
      Provider asset tasks From the navigation menu of the Asset operations view, navigate to Provider > Provider asset tasks.
    3. From the list of available tasks, select the task number for the Repair asset task that you want to complete.
    4. On the Details tab of the Repair asset task, fill in the fields.
      Table 1. Details tab
      Field Description
      Assignment group Group that the task is assigned to.
      Repair result Result of the repair. Select one of the following options:
      • Repaired: The asset was repaired.
      • Unrepairable: The asset is unrepairable and must be replaced.
      Issue identified Reason that the asset is unrepairable. Fill in this field only if you set the Repair result field to Unrepairable.
      Work notes Notes about the task that are visible to all users within your organization.
    5. Select Close Task.
      Note:
      If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time.

    Result

    • The Repair asset task closes with an updated state of Closed Complete.
    • If you set the Repair result field to Repaired, a corresponding Evaluate asset task is automatically generated.
    • If you set the Repair result field to Unrepairable, a corresponding Ship task is automatically generated.

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