---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Map asset state and CI install status

# Map asset state and CI install status {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Map the asset State and Substate fields
to the CI Install Status field. The Substatus
field of the CI Install Status field should not be used for hardware
CIs.

## Before you begin

Role required: admin or asset  
Note:  
If you upgraded from a prior release and customized the AssetAndCISynchronizer script include before the upgrade, you must overwrite the customization and then recreate the custom mappings.

## About this task

Asset synchronization does not update this field when hardware assets are updated.
When you create the mapping, you can set the synchronisation direction from Asset to
CI, but not from CI to Asset. For non-Hardware CI classes, you can set the
synchronisation in both the directions.

## Procedure

1. Navigate to AllAssetAdministrationAsset-CI Install Status Mapping.  
   By default, only custom mappings display. The list of mappings uses the filter condition of \[Out of the box\] \[is\] \[False\].
2. Click New.
3. From the Asset State list, select the state you want to map.
4. **Optional:** If available, select a substate from the Asset Substate list.  
   Some of the asset states do not have a substate.
5. From the Configuration Item Status list, select the logically associated CI status you want to map.
6. From the Sync direction list, select the direction you want to drive the synchronization.
7. Select the Active check box to activate the mapping.
8. Click Submit.

*[\>]: and then