--- sourceDocument: Australia Asset Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Domain separation and Enterprise Asset Management # Domain separation and Enterprise Asset Management {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Domain separation is supported in Enterprise Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. ## Support level: Standard {#domain-separation-eam__section_jg1_djq_gmb} * Includes all aspects of Basic level support. * Application properties are domain-aware as needed. * Business logic: The service provider (SP) creates or modifies processes per customer. The use cases reflect proper use of the application by multiple SP customers in a single instance. * The instance owner must configure the minimum viable product (MVP) business logic and data parameters per tenant as expected for the specific application. {#domain-separation-eam__ul_tfh_drj_xkb} Sample use case: An admin must be able to make comments required when a record closes for one tenant, but not for another.{#domain-separation-eam__p_ssc_nfg_h1c} For more information on support levels, see [Application support for domain separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=australia&pubname=australia-platform-security&ft:locale=en-US).{#domain-separation-eam__p_tsc_nfg_h1c} ## Overview {#domain-separation-eam__section_pvf_wkx_vcb} Domain separation support in the product enables service providers to offer managed services for enterprise asset management to their customers. This feature also caters to large organizations who manage their subsidiaries as independent domains. ## How domain separation works in Enterprise Asset Management {#domain-separation-eam__section_xtl_gtx_gmb} In Enterprise Asset Management, domain separation occurs in two stages: data separation and process separation. There are two system properties that are used to enable or disable the separation. In the Tokyo release, both data and process are domain-separated. Note: The [Recommended practice](https://www.servicenow.com/docs/access?context=bp-domain-sep-recommended&version=australia&pubname=australia-platform-security&ft:locale=en-US) is to avoid customizing the base system domain configuration record. ## Required plugins {#domain-separation-eam__section_nvj_hfy_gmb} * Domain separation extension (com.glide.domain.msp_extensions.installer) * Performance Analytics -- Domain Support (com.snc.pa.domain_support) * Work management (com.snc.work_management) {#domain-separation-eam__ul_hqf_yfy_gmb} ## Other supported plugins {#domain-separation-eam__section_x32_555_hyb} * Service Catalog -- Domain Separation (com.glideapp.servicecatalog.domain_separation) * Procurement (com.snc.procurement) {#domain-separation-eam__ul_y32_555_hyb} To learn more, see [Domain separation explained](https://www.servicenow.com/docs/access?context=bp-what-is-domain-separation&version=australia&pubname=australia-platform-security&ft:locale=en-US), [Contains queries and domain access](https://www.servicenow.com/docs/access?context=bp-contains-domain-visibility&version=australia&pubname=australia-platform-security&ft:locale=en-US), and [Importance of Default domain](https://www.servicenow.com/docs/access?context=bp-default-domain&version=australia&pubname=australia-platform-security&ft:locale=en-US). **Related reference** * [Components installed with Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/3abxsEcR4uFvYYzsmr_gnQ "Several types of components are installed with activation of the com.sn_eam plugin, including user roles, plugins, and applications.") * [OT Asset Workspace roles](https://servicenow-prod.fluidtopics.net/_UmFUR7FAlUCob2moax9~Q "The following roles help you to manage the OT Asset Management application.") * [Asset fields for enterprise assets](https://servicenow-prod.fluidtopics.net/b5F9kQcOV9PJleLtn5lKtA "A detailed description of all asset fields in the Enterprise Asset Management application.") * [Asset audit fields for enterprise assets](https://servicenow-prod.fluidtopics.net/eTN1oWDkJzBthMIaZF3BLQ "Create New Asset Audits form and related fields description.") * [Audit results](https://servicenow-prod.fluidtopics.net/klT9x6IBrzPEuD~bWef4bg "The Audit results shows the status of the assets when the scheduled or blind audits of asset stockrooms and other locations is complete.") * [Enterprise model categories and corresponding classes](https://servicenow-prod.fluidtopics.net/G2drqI_Cug6~kd2MsnGY4A "Enterprise model categories and their corresponding Configuration Management Database (CMDB) configuration item (CI), asset, and model classes.") * [Mandatory fields in the bulk import spreadsheets](https://servicenow-prod.fluidtopics.net/XBHTcibGuZFapfzCUQFIPw "A list of the mandatory fields in the model, asset, and model and asset templates for bulk import in the Enterprise Asset Workspace.") * [Normalization status for enterprise models](https://servicenow-prod.fluidtopics.net/_lZosqgAFKRtp~ZsyYFB2A "Description of the normalization statuses for enterprise models.") * [Model fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/Yk_rKIXjrvw8c2SH_0ZlGg "A detailed description of all model fields in the Enterprise Asset Management application.") * [Contract fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/00cb4XwVucCnG3_SjqNI3Q "A detailed description of all contract fields in the Enterprise Asset Management application.") * [Maintenance plan fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/OqGnc3aDRf2e7MjVCduMmQ "A detailed description of all maintenance plan fields in the Enterprise Asset Management application.") * [Maintenance schedule fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/UzqM42VPiGOgrD7~YUD6ag "A detailed description of all maintenance schedule fields in the Enterprise Asset Management application.") * [Work plan fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/bQYeuk~MJrn1DFF4Sd10MQ "A detailed description of all work plan fields in the Enterprise Asset Management application.") * [Work plan schedule fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/4Z9TkiauKSjY_wbBuuKT4w "A detailed description of all the work plan schedule fields in the Enterprise Asset Management application.") * [Expense line fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/xsedZd3Eb_WCqiPsvpjcVQ "A detailed description of all expense line fields in the Enterprise Asset Management application.") * [Fields inherited from a parent asset group to a sub group](https://servicenow-prod.fluidtopics.net/tLLFTCDsrXCun1jh82PzjQ "A list of all the fields that are inherited from the parent asset group to a subgroup.") * [Enterprise asset disposal order stages](https://servicenow-prod.fluidtopics.net/hq5ftNzPpLlbi5eYinXVew "An enterprise asset disposal order goes through various stages in the disposal process before it’s completed. With each stage, the task that's associated with that stage changes too.") * [Terminology for linear assets](https://servicenow-prod.fluidtopics.net/o3SJm4oDmghbNSneIAAA~w "Terms commonly used for linear assets in the Enterprise Asset Management application.") * [Scheduled jobs and tables installed with normalization of firmware models](https://servicenow-prod.fluidtopics.net/CkSpu_Y3m_F6P3wd1U4Xpw "Scheduled jobs that run during the normalization of firmware models embedded into Operational Technology (OT) assets and tables that store firmware normalization details are installed with the OT Asset Management application.") * [Asset put away task fields](https://servicenow-prod.fluidtopics.net/AXp0DXWorgdB_iUKurW43Q "Fields on the Asset put away task form help you create a put away task for the in stock assets.") **Related topics** * [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=australia&pubname=australia-platform-security&ft:locale=en-US)