---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# View or create software usage

# View or create software usage {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View software usage records to track the usage of software products that you have created reclamation rules for. You can also create software usage records manually from third party integrations or Microsoft SCCM integrations.

## About this task

If you're using Software Asset Workspace, the option to view or create software usage in Core UI is inactive.

The Software Usage \[samp_sw_usage\] table tracks down usage to the product level and not to the version or edition level.

## Before you begin

Role required: sam_admin or sam_user

## About this task

Use the following steps to create software usage records manually.

## Procedure

1. Navigate to the Create New Software Usage form.

   | Interface | Action |
   | Core UI | Navigate to AllSoftware AssetDiscoverySoftware Usage. |
   | Software Asset Workspace | Navigate to WorkspacesSoftware Asset WorkspaceLicense operationsDiscoverySoftware usage. |
   |-|-|

   {#view-sw-usage-workspace__choicetable_hrb_55j_bdc}
2. Select New.
3. On the form, fill in the fields.  
   {#view-sw-usage-workspace__table_w2y_w11_rpb__entry__2}

   | Field | Description |
   |-|-|
   | Software usage ||
   | Publisher | Publisher of the software product. |
   | Product | Name of the software product. |
   | Reclamation type | Type of reclamation used on the software installation. The options are Total Usage Time and Last Used Date. Note: If you select Total Usage Time, the Usage Metering Data form section appears. If you select Last Used Date, the Last Used Data form section appears. |
   | Configuration Item | Configuration item (CI) that the software product is associated with. Note: If the CI Status or Hardware Status field changes to Retired or Stolen, installations that are related to the CI are deleted. |
   | User | Name of the user who is using the software product. |
   | Usage Metering Data Note: This form section appears only if the Reclamation type is set to Total Usage Time. ||
   | Month | Month that the software product was used. |
   | Year | Year that the software product was used. |
   | Usage count | Number of times that the software product was accessed. |
   | Total seconds used | Amount of time (in seconds) that the software product was used. |
   | Last Used Data Note: This form section appears only if the Reclamation type is set to Last Used Date. ||
   | Last used time | Date and time that the software product was last used. |
   [Table 1. Create Software Usage form]

   {#view-sw-usage-workspace__table_w2y_w11_rpb}
4. Select Save.

## Result

After the software usage is created, you can view it by navigating to License operationsDiscoverySoftware usage.

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