---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Subscription exclusions for SaaS and SSO applications

# Subscription exclusions for SaaS and SSO applications {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Define subscription exclusions for your SaaS and SSO applications to optimize your licensing costs by keeping the excluded subscriptions out of license cost calculations.

You can keep certain low-value and high-volume user subscriptions from being charged during the Software Asset Management application's licensing calculations. You can define two types of subscription exclusions: Identifier-based exclusions and User-based exclusions.  
Important:  
Identifier-based exclusions are specific to individual subscription profile types, whereas User-based exclusions apply across all SaaS integration profiles.
**Related concepts**   

* [SaaS License Management setup for large companies](https://servicenow-prod.fluidtopics.net/hXXHTnTwtN~igtwCivDcLQ "Set up SaaS License Management for large companies to confirm that you can view all SaaS usage data in your ServiceNow instance.")
* [SaaS Overview dashboard](https://servicenow-prod.fluidtopics.net/rQYK9q89ZqI_8SZXG~M73w "Optimize how much your organization spends on SaaS and SSO licensing by analyzing the subscription usage, cost, and compliance of your SaaS applications and SSO providers using the SaaS Overview dashboard.")
* [Integrate with SaaS applications](https://servicenow-prod.fluidtopics.net/nKzvYL64ylsYLmHIwmr0yw "Create an integration profile to view software usage information and optimize stale licenses.")
* [Integrate with SSO providers](https://servicenow-prod.fluidtopics.net/IMOa3sVowp~p4HWumi~K~w "Integrate with a Single Sign-On (SSO) provider to view software usage for all connected SSO applications.")
* [Playbook for SaaS integrations](https://servicenow-prod.fluidtopics.net/kpeL~E8j2QE~jO4czmYBzQ "The SaaS playbook provides step-by-step guidance for integrating an SaaS application. It takes you in a phased way through each stage of the integration process, from initiation to completion.")
* [Reclaiming user subscriptions](https://servicenow-prod.fluidtopics.net/FoBb3VL4c07IvuoOln4HFw "You can reclaim unused SaaS and SSO subscriptions to reduce your total software costs.")
* [Delete an integration profile](https://servicenow-prod.fluidtopics.net/bjxeB_JQH4enrxrfRrxd4Q "If your company stops using a SaaS application or SSO provider, you can delete the integration profile.")
* [Subscription identifiers for SaaS and SSO applications](https://servicenow-prod.fluidtopics.net/TjmJaviqo0bl8SoGiwxIqA#subscription-identifiers "Use the SaaS License Management application to view, manage, and resolve subscription identifiers for your SaaS and SSO applications.")  
**Related tasks**   

* [Request SaaS License Management](https://servicenow-prod.fluidtopics.net/ltQ10fYPUIpL7abgEH0~7A "Request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) so that you can create and manage integrations with your SaaS and Single Sign-on (SSO) applications. You can use these integrations to track license usage and to reclaim unused licenses.")
* [Review a software reclamation rule](https://servicenow-prod.fluidtopics.net/QjHAOC5kmvypyG1Pph5iIQ "Use reclamation rules to cancel user subscriptions that have limited to no activity.")
* [Create a child alias to set up multiple integration profiles](https://servicenow-prod.fluidtopics.net/o5L0ctEzWkFYzYxMhh78ew "Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.")
* [Create a child alias to set up multiple Cisco Webex integration profiles](https://servicenow-prod.fluidtopics.net/tt8VAIcmoQIp8onpwzMD5Q "Create a child alias to set up multiple Cisco Webex integration profiles.")
* [Create a child alias to set up multiple Confluence Cloud integration profiles](https://servicenow-prod.fluidtopics.net/RJVtJK15pXQMzjaX88SZ0w "Create a child alias to set up multiple Confluence Cloud integration profiles.")
* [Create a child alias to set up multiple Jira integration profiles](https://servicenow-prod.fluidtopics.net/LoiOTo8e3~AKiviKTX0ieQ "Create a child alias to set up multiple Jira integration profiles with unique connections and manage different configurations for each integration profile.")
* [Associate a user with subscription records](https://servicenow-prod.fluidtopics.net/nza~CLS_7vBH_HGm1w~qKg "If the User field in the Software Subscription [samp_sw_subscription] table is empty, map the field with an associated user in the User [sys_user] table within ServiceNow AI Platform.")
* [Disconnect SSO apps](https://servicenow-prod.fluidtopics.net/G42VXqi1g8ApMT3h2AZfyg "Disconnect an SSO application to stop viewing subscription information for the app, or before creating a direct integration for the app.")  
**Related reference**   

* [Viewing your SaaS and SSO subscriptions](https://servicenow-prod.fluidtopics.net/XjbN44rlmH3deu3SqzXXnQ "View a list of all subscriptions for your SaaS and Single Sign-On (SSO) applications.")

## Define identifier-based exclusions for SaaS and SSO applications {#ariaid-title2}

Define exclusions for your subscription identifiers to keep them excluded from the Software Asset Management application's license calculations. Subscription identifiers uniquely identify your SaaS and SSO applications.

### Before you begin

Role required: sam_admin

### About this task

Subscription identifiers help you track your software subscriptions and understand your license calculations. You can optimize your licensing costs by defining subscription identifier-based exclusions so that these
identifiers aren't included while calculating your licensing costs.  
Note:  
If you're using the Software Asset Workspace, the option to navigate to the integration profile in Core UI is inactive.

### Procedure

1. Navigate to the integration profile.

   | Interface | Action |
   | Core UI | Navigate to AllSoftware AssetSaaS LicenseDirect Integration Profiles. |
   | Software Asset Workspace | Navigate to License operationsUser SubscriptionsDirect integration profiles. |
   |-|-|

   {#define-identifier-exclusions__choicetable_o3p_z3k_qtb}
2. Select an integration profile for which you're defining an identifier-based exclusion.
3. Select the Subscription Identifier Exclusion Rule related list.
4. Select New.
5. On the form, fill in the fields.  
   {#define-identifier-exclusions__table_e1m_zjx_rfc__entry__2}

   | Field | Description |
   |-|-|
   | Subscription identifier | The subscription identifier for which you're creating the exclusion rule. |
   | Profile type | Type of integration profile. |
   | Domain | Domain to which the data belongs. |
   | Active | The option when the exclusion rule is active. |
   [Table 1. Subscription Identifier Exclusion Rule form]

   {#define-identifier-exclusions__table_e1m_zjx_rfc}
6. Select Save.

### Result

The identifier-based exclusion rule is created for the subscription identifier. The specified subscription identifier remains excluded when the scheduled job is executed for license calculations.

## Define user-based exclusions for SaaS and SSO applications {#ariaid-title3}

Define exclusions for certain user subscriptions to keep them excluded from the Software Asset Management application's license calculations.

### Before you begin

Role required: sam_admin

### About this task

You can create subscription user exclusion rules so that these user subscriptions aren't included while calculating your licensing costs. The exclusion rules for these user subscriptions help you optimize your licensing
costs.

### Procedure

1. Navigate to the integration profile.

   | Interface | Action |
   | Core UI | Navigate to AllSoftware AssetSaaS LicenseDirect Integration Profiles. |
   | Software Asset Workspace | Navigate to License operationsUser SubscriptionsDirect integration profiles. |
   |-|-|

   {#define-user-exclusions__choicetable_o3p_z3k_qtb}
2. Select an integration profile for which you're defining a user-based exclusion.
3. Select the Subscription User Exclusion Rule related list.
4. Select New.
5. On the form, fill in the fields.  
   {#define-user-exclusions__table_rzk_52z_rfc__entry__2}

   | Field | Description |
   |-|-|
   | User principal name | User name or email address of the user. |
   | Profile type | Type of integration profile. This field is not visible in the default view. You can add this field to the form using the custom view. |
   | Domain | Domain to which the data belongs. |
   | Active | The option when the exclusion rule is active. |
   [Table 2. Subscription User Exclusion Rule form]

   {#define-user-exclusions__table_rzk_52z_rfc}
6. Select Save.

### Result

The user-based exclusion rule is created for the subscription identifier. The specified subscription identifier remains excluded when the scheduled job is executed for license calculations.

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