SaaS detection report

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of SaaS detection report

    The SaaS detection report in ServiceNow enables customers to discover and manage all SaaS applications accessed via browsers and tracked by the Agent Client Collector for Visibility - Content (ACC-VC) product. This includes both paid and free SaaS applications. The report helps organizations identify shadow IT spend by showing users who access these applications and their usage patterns, including how long each application has been in use.

    Show full answer Show less

    To access the report, customers must install the latest Software Asset Management - SaaS License Management application and ACC-VC version 1.9.0 or later. The report data is based on ACC-VC’s default 30-day retention period, which can be adjusted as needed.

    The SaaS URL data in the report is read-only and cannot be edited directly. The report is available via Software Asset Workspace under License usage > Reports, and URL details can also be viewed on the URL Discovery Insights dashboard in the Discovery Admin Workspace.

    When Domain Support extensions are activated, the report includes domain-separated data for multi-domain management.

    Key Features

    • Product and Publisher Identification: Displays the SaaS application name and its publisher, linked to the Software Publishers table.
    • Monitoring and Management Status: Indicates if ACC-VC monitors the product and whether the product is managed (has a software model) or unmanaged.
    • Usage Metrics: Provides total users accessing the SaaS product, last accessed time, and total accessed time across all users.
    • User Usage Data: Shows detailed user-level data including user ID, device used to access the application, last accessed date, total usage time, and the domain URL.
    • Integration with Domain Support: Supports domain-separated data views when Domain Support plugins are enabled, facilitating management in multi-domain environments.

    Practical Benefits for ServiceNow Customers

    • Helps identify unmanaged or shadow IT SaaS applications to reduce compliance risks and control costs.
    • Provides transparency into who is using SaaS applications, on which devices, and for how long, enabling informed license management decisions.
    • Supports tracking of SaaS application usage trends over time within the organization.
    • Facilitates reporting through integration with Software Asset Workspace and dashboards for comprehensive visibility.

    Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility - Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.

    Important:
    To view the SaaS detection report, you must do the following:

    You can use this report to manage shadow IT spend by viewing all the users who access these applications and their usage patterns. You can also see how long each application has been in use.

    Note:
    • The data in the SaaS detection report reflects ACC-VC’s retention period, which is 30 days by default. The default value can be modified as needed.
    • SaaS URL data in the SaaS detection report are read-only and can't be edited directly from the report.

    View this report by navigating to Software Asset Workspace > License usage > Reports. Additionally, you can view URL details on the URL Discovery Insights dashboard in the Discovery Admin Workspace. For further information, see URL Discovery Insights dashboard.

    The SaaS detection report includes domain-separated data when Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer) and Performance Analytics - Domain Support (com.snc.pa.domain_support) are activated.

    Table 1. SaaS detection report fields
    Field Description
    Product The name of the SaaS application that is being discovered.
    Publisher Publisher of the SaaS application.

    Publisher is a reference to the Software Publishers [samp_sw_publisher] table.
    Is monitored Indicates whether ACC-VC is monitoring the product or not.
    • If the product is monitored by the ACC-VC application, the Is monitored value is true.
    • If the product isn't monitored by the ACC-VC application, the Is monitored value is false.
    Managed status Indicates whether the product is managed or unmanaged.
    • If a software model exists for a product, the status is Managed.
    • If a software model doesn't exist for a product, the status is Unmanaged.
    URL(s) URL or multiple URLs for your SaaS application.
    Total users Total number of users who have accessed the product.
    Last accessed time The time when the product was last accessed by a user.
    Total accessed time Total duration for which the product has been accessed by its users.
    Table 2. User Usage Data fields
    Field Description
    User ID User ID of the person who is accessing the application.
    Device Device or CI that is used to access the application.
    Date Last date when the application was accessed.
    Total usage time Total duration for which the application has been accessed by a user.
    Domain Domain URL for the application.