Complete and close the Confirm asset task for a serialized enterprise asset

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If your work order is associated with a serialized enterprise asset, complete and close the Confirm asset task for that asset.

    Before you begin

    Role required: sn_eam.enterprise_asset_manager

    About this task

    Before an agent can perform work on an enterprise asset, it must be picked up from its designated stockroom. If you want an agent to perform work on a serialized enterprise asset, you must first confirm which asset needs to be picked up by using the Confirm asset task. For all other enterprise asset types, skip the Confirm asset task and proceed directly to the Pickup task.

    Procedure

    1. From the Enterprise Asset Workspace, open the Enterprise asset estate view.
    2. On the Asset tasks tab, select the Confirm task for the serialized enterprise asset that is associated with your work order.
      The Confirm task opens.
    3. On the Details tab of the Confirm task, modify the fields as needed.
      Table 1. Details tab
      Field Description
      Asset Serialized enterprise asset that is associated with your work order.
      Model Model of the serialized enterprise asset.
      State State of the Confirm task.
      Stockroom Stockroom that the serialized enterprise asset is located in.
      Short description Brief description of the Confirm task.
      Description Detailed description of the Confirm task.
    4. Select Close Task.

    Result

    The state of the Confirm task changes from Open to Closed Complete. The Enterprise Asset Management application then generates a subsequent Pick Up task for the enterprise asset.

    What to do next

    The agent who is assigned to the associated work order must complete and close the Pick Up task.