Using Asset Management Release version: Australia Updated March 12, 2026 1 minute to readUse the Asset Management application to manage your assets efficiently. Mobile app for Hardware Asset ManagementUse the ServiceNow Mobile and ServiceNow Agent apps to manage your assets.Work with Asset and CIAsset and configuration item (CI) management refers to creating assets, setting appropriate states and substates, synchronizing assets and CIs, managing consumables, and retiring assets.Manage various assets through asset classesThe default asset classes are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility. These general classes can be used to manage various assets.Create fixed assetsFixed assets are containers that can hold multiple assets. Fixed assets are commonly tracked at the corporate level by a finance or accounting department, but may contain IT assets such as hardware and software.Consumables life cycleConsumables are assets that are not tracked individually, but as a group of the same model.StockroomsStockrooms are places to which assets are assigned.Manage pre-allocated assetsManage pre-allocated assets, which are the assets that the vendor still owns, but has agreed to store in a customer stockroom for just-in-time procurement.Manage transfer orderManage the asset movement from one stockroom to the other using transfer order.Use Organization ManagementThe Organization Management application provides an easy way to perform such asset management tasks as updating users and adding vendors.
Using Asset Management Release version: Australia Updated March 12, 2026 1 minute to readUse the Asset Management application to manage your assets efficiently. Mobile app for Hardware Asset ManagementUse the ServiceNow Mobile and ServiceNow Agent apps to manage your assets.Work with Asset and CIAsset and configuration item (CI) management refers to creating assets, setting appropriate states and substates, synchronizing assets and CIs, managing consumables, and retiring assets.Manage various assets through asset classesThe default asset classes are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility. These general classes can be used to manage various assets.Create fixed assetsFixed assets are containers that can hold multiple assets. Fixed assets are commonly tracked at the corporate level by a finance or accounting department, but may contain IT assets such as hardware and software.Consumables life cycleConsumables are assets that are not tracked individually, but as a group of the same model.StockroomsStockrooms are places to which assets are assigned.Manage pre-allocated assetsManage pre-allocated assets, which are the assets that the vendor still owns, but has agreed to store in a customer stockroom for just-in-time procurement.Manage transfer orderManage the asset movement from one stockroom to the other using transfer order.Use Organization ManagementThe Organization Management application provides an easy way to perform such asset management tasks as updating users and adding vendors.