---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Fulfill repair orders manually

# Fulfill repair orders in the Hardware Asset Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Fulfill a repair order by completing all the open repair asset tasks associated with its repair order lines.

A repair order can have one or more repair order lines depending on the number of assets to be repaired through that repair order. A repair order is fulfilled only when all its repair order lines are completed.  
As a technician, you must complete the following tasks associated with each repair order line to fulfill a repair order:

1. [Troubleshoot asset](https://servicenow-prod.fluidtopics.net/T4cb18INfwLt6SxrIz8wuQ "Complete the troubleshooting task to assess the issues with the defective asset. Based on your observations, you can confirm whether the asset can be repaired, redeployed, or should be disposed of.")
2. [Repair asset](https://servicenow-prod.fluidtopics.net/z_970406hx9bbXFQ7BfT0A "Complete the repair of the defective asset and confirm if the asset is repaired, unrepairable, or redeployable.")
3. [Evaluate asset](https://servicenow-prod.fluidtopics.net/IdVFgoow6loC3bjp7AaVnw "Evaluate the repaired asset and confirm if the asset is redeployable or should be disposed of. The Repair flow completes after the repaired asset is evaluated.")
{#fulfill-ham-repair-orders-ws__ol_bt1_ztg_lbc}

You can also work on the asset repair tasks assigned to you by using the Mobile Agent application. For details, see [Manage hardware asset repair tasks using the Mobile Agent application](https://servicenow-prod.fluidtopics.net/KylVHtQEdZp3iWn8zaBhVQ "Manage all the repair tasks associated with the defective hardware assets in your stockroom using the intuitive Mobile Agent application.").
* **[View open repair orders for your stockroom in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/Sdv7uSR1sSdzLWDRRQHYUA)**   
  View open repair orders for your stockroom to get the details of the repair order lines and repair tasks that need action.
* **[Troubleshoot assets requested for repair in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/T4cb18INfwLt6SxrIz8wuQ)**   
  Complete the troubleshooting task to assess the issues with the defective asset. Based on your observations, you can confirm whether the asset can be repaired, redeployed, or should be disposed of.
* **[Complete the repair asset task in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/z_970406hx9bbXFQ7BfT0A)**   
  Complete the repair of the defective asset and confirm if the asset is repaired, unrepairable, or redeployable.
* **[Evaluate the repaired asset in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/IdVFgoow6loC3bjp7AaVnw)**   
  Evaluate the repaired asset and confirm if the asset is redeployable or should be disposed of. The Repair flow completes after the repaired asset is evaluated.
* **[Bulk close asset repair tasks in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/NKoVj47nIlVYjRqBcSwfjg)**   
  Complete and close multiple repair tasks at one go to process a repair order with multiple repair order lines.
* **[Cancel a repair order in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/eyvjFHGRRUyc6iZUultR4g)**   
  Cancel a repair order that no longer needs to be fulfilled.
* **[Cancel a repair order line in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/ILRJvG9Y4GPLjJAhwFXl7Q)**   
  Cancel a repair order line that no longer needs to be fulfilled.