---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Manage Software Library

# Manage Software Library {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Manage Software Library module to manually upload software library data to
on-premise instances (instances not in the cloud to receive automatic Software Library
updates). You can also choose to export your normalization content for participation in the
Software Asset Management content service.

## Before you begin

Role required: admin (to enable module), sam_admin (to manage software library)

Activate the Manage Software Library module to manage Software Library
content imports or exports by navigating to System DefinitionModules. Ensure that the Active column in the Manage
Software Library module is set to true.

## About this task

The Manage Software Library module must be activated using the System Definition module for it to be shown in the Software Asset Management administration navigation.

Software Library content data is provided in a zip
file. The zip file contains files with consistent file sizes for improved
performance. During import, data tables are successfully updated with content from
the XML file during a background process.  
A worker is an object that performs some work in one or more background threads. To import multiple XML files simultaneously, workers are used. To change the number of workers that run simultaneously, update the following two system properties with the number of workers being used:

* glide.sys.schedulers
* com.snc.samp.recon.max_workers
{#manage-sam-software-library__ul_oht_4vy_rvb}

To upload an attachment larger than 1 GB, you need to update the
com.glide.attachment.max_size system property to reflect
the size of the content zip file.

You can also export your data for
participation in the [Software Asset Management content service](https://servicenow-prod.fluidtopics.net/BgAHUWtzbvOa6OvfZAaFFQ "Opt in to the Software Asset Management Content Service to share unnormalized software installation data from your organization with ServiceNow to improve the normalization process.") to contribute to the
improvement of the normalization service.

## Procedure

1. Navigate to Software AssetAdministrationManage Software Library.
2. To import the Software Library content file:
   1. Select Import Software Library Content File.
   2. Select Attach Content File to choose the Software Library content (.zip) file.
   3. Select Run Import.  
      In the Import Files related list, track the progress of the import by seeing how many files have been processed and how many are still being processed. All the data in the Import Files related list is stored in the SAMP Import File \[samp_import_file\] table. For a more high level view of the import process, you can also view the Asset Job Logs \[asset_job_log\] table.
3. To export your normalization content:
   1. Select Content Service Opt-In: Export Normalization Content.
   2. Select Run Export.
   3. When the export status is Ready for Download, select Refresh.
   4. Select the attachment to open or save.

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