---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Managing inbound asset orders for DaaS assets

# Managing inbound asset orders for DaaS assets {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Following a request for a hardware asset, an inbound asset order is associated with this request by creating an order in the DaaS provider interface.  
Completing the following tasks in the Inbound asset order workflow results in the successful completion of an asset order:

1. [Create an inbound asset order](https://servicenow-prod.fluidtopics.net/B3KZ~km2KpKctnpD46MkAw "Create an inbound asset order to associate a customer request to an asset order.")
2. [Create an inbound asset order line](https://servicenow-prod.fluidtopics.net/~6BvUCcWSKMUoAdG21TdmA "Create an inbound asset order line for every asset in an inbound asset order.")
3. [Select an asset](https://servicenow-prod.fluidtopics.net/KC2MsiLWdH_GeXpt4EYB2Q "Select a DaaS asset matching the model specified by the DaaS provider by using the Asset selection task.")
4. [Pick the selected asset](https://servicenow-prod.fluidtopics.net/COda1MKMG77S4p9frPih6g "Pick the selected asset by using the Asset pick task.")
5. [Prepare the picked asset](https://servicenow-prod.fluidtopics.net/yDGF_gO8fh~xXg2pHpxH3A "Prepare the picked asset by inspecting the checklist and also check for any defects by using the Asset prepare task.")
6. [Ship the prepared asset](https://servicenow-prod.fluidtopics.net/H~3KL1ccG2WigQgv9z6sRA "Ship the prepared asset and capture the shipment details by using the Asset ship task.")
7. [Receive the shipped asset](https://servicenow-prod.fluidtopics.net/1nyeKGIO~WbaaQWbk_pMlQ "Once the shipment of the asset is complete, confirm the receipt of the asset by using the Receive task.")
{#manage-inbound-orders__ol_r31_lgr_gbc}

In a DaaS inbound asset order, the DaaS provider and the consumer are two separate organizations. The provider accepts an order from a consumer account, then prepares and ships the asset. When the consumer acknowledges
receipt, the asset record in the provider's instance is set to In use. The Assigned to field on the provider's asset record remains empty because assignment is handled by the
consumer's organization, not the provider.