---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Agentic workflows

# Using agentic workflows in ServiceNow Otto for HAM {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the ServiceNow Otto for HAM AI agent collection to complete hardware asset sourcing tasks autonomously and optimize the asset repair workflow. These AI agents help resolve hardware requests quickly, improve the productivity of asset managers, and speed up repairs.  
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| Agentic workflow name | Description | Available AI agents | Introduced in ServiceNow Otto for HAM version |
|-|-|-|-|
| [Help manage hardware asset requests](https://servicenow-prod.fluidtopics.net/LMkZbeETY0nDqy4SzvJQFA "Use the Help manage hardware asset requests agentic workflow, driven by AI agents, to handle your employees' hardware asset requests automatically. The AI agents fulfill requests by either consuming the available local stock, or by generating transfer orders or purchase orders.") | Automatically fulfills hardware asset requests by either using the available local stock, or by generating transfer orders to move assets from other stockrooms, or purchase orders to acquire assets from vendors. | * Hardware asset management sourcing AI agent * Transfer order creation AI agent * Purchase order creation AI agent {#now-assist-ham-agentic-workflow__ul_vr1_dbl_w2c} | ServiceNow Otto for Hardware Asset Management (HAM) v1.0 |
| [Help repair hardware assets](https://servicenow-prod.fluidtopics.net/6PVI9hjrtguPWeWTzWRafw "Use the Help repair hardware assets agentic workflow, driven by AI agents, to handle the repair requests of defective and out-of-warranty hardware assets automatically. These AI agents validate the repair tasks, provide detailed troubleshooting and repair steps, and finally close the relevant tasks after receiving user confirmation.") | Automates and optimizes the repair workflow for hardware assets by validating repair tasks, guiding inventory users and technicians through troubleshooting steps, suggesting suitable repair actions, and closing relevant tasks with details. | * Asset next best action AI agent * Evaluate asset AI agent * Repair asset AI agent {#now-assist-ham-agentic-workflow__ul_icz_ply_3gc} | ServiceNow Otto for Hardware Asset Management (HAM) v2.0 |
[Table 1. Available agentic workflows for ServiceNow Otto for Hardware Asset Management (HAM) AI agent collection]

{#now-assist-ham-agentic-workflow__table_gfn_c1l_w2c}  
Important:  
If the agentic workflows and AI agent records are inactive, follow the steps below to activate them

* Activate the agentic workflow.
* Activate all agents within the agentic workflow.
* Activate the trigger to invoke the agentic workflow automatically. If you prefer to invoke it manually, activating the trigger isn't necessary.

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By default, all agentic workflows and AI agent records are read-only. To customize them, you must first [duplicate the agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US), and then activate the duplicated
workflow.

After you duplicate the agentic workflow, you can test it in the AI Agent Studio to analyze its performance as it executes the instructions that you have defined. For details on testing your agentic workflow, see [Manually test the execution of an agentic workflow](https://www.servicenow.com/docs/access?context=test-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

You can implement security in AI agents and the agentic workflow using Access Control
Lists (ACLs) that specify which users can discover and invoke an agentic workflow or an AI agent. For more details on configuring ACLs, see [Implement access control in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).