---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Software reconciliation results

# Software reconciliation results {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Software reconciliation results show the compliance status of software products concerning discovery and entitlements. Users with the sam_user role can view the reconciliation results.
When software reconciliation runs, it calculates compliance based on how many rights are in use compared to the number of active rights that have been purchased. Reconciliation runs weekly or on demand for a specific publisher or all
publishers. This process generates a list of reconciliation results that display the compliance status of the software in relation to discovery and entitlements. For more details on running software reconciliation, see [Run software reconciliation in Software Asset Management classic](https://servicenow-prod.fluidtopics.net/Pic766RsbcGCoP1GsB_9RA "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in your environment on demand.").  
There are three tiers of reconciliation results:

* Product Results
* Software Model Results
* License Metric Results
{#software-reconciliation-results__ul_xpf_mns_ncc}

You can view reconciliation results using both Core UI and Software Asset Workspace.  
{#software-reconciliation-results__table_x4d_vps_ncc__entry__2}

| Interface | Action |
|-|-|
| Core UI | 1. Navigate to AllSoftware AssetReconciliationHistorical Results. 2. Select a reconciliation result. 3. On the Reconciliation Result form, select a Product Results record to view the product result details. {#software-reconciliation-results__ol_tw4_bqs_ncc} |
| Software Asset Workspace | 1. Navigate to Software Asset WorkspaceLicense usage. 2. Select a publisher card and then select a Product Results record to view the product result details. {#software-reconciliation-results__ol_uwr_3qs_ncc} |
[ ]

{#software-reconciliation-results__table_x4d_vps_ncc}

## Reconciliation results {#software-reconciliation-results__section_trf_v5s_ncc}

Product Results

:

    These results are for all models and installations associated with a software product and are specific to a publisher. Product results for licensable products are generated after reconciliation even if the products don't have defined software models for them. These results determine the license compliance status of the product. Additionally, product results provide details on true-up cost, overlicensed amount, and potential savings. The following related lists appear when you select a Product Results record:

    * Software Model Results
    * Licensed Installs
    * Unlicensed Installs (SAP: Unlicensed Users or Unlicensed Engines)
    * Unlicensed Subscriptions (Subscription-based software)
    * Removal Candidates
    {#software-reconciliation-results__ul_uby_bvs_ncc}

Software Model Results

:

    These results are for each individual software model related to the product. The Software Model Results appear as a related list on the product results records after reconciliation is run. A software model results record is created only when a software model or entitlement exists for the software product. The following related lists appear when you select the software model details:

    * License Metric Results
    * Remediation Options
    * Licensed Installs
    * Unlicensed Installs (SAP: Unlicensed Users)
    * Unlicensed Subscriptions (Subscription-based software)
    * Unlicensed Consumptions (Consumption-based software models)
    * Unlicensed Options (Oracle only)
    * Removal Candidates
    * Purchase Orders (only when the Procurement (com.snc.procurement) plugin is active)
    {#software-reconciliation-results__ul_w3b_jws_ncc}

    For more details on software model results related lists and descriptions, see [View software model results](https://servicenow-prod.fluidtopics.net/iLOq~VmEkdc_QcJrJlwBcw "View compliance information for software model results from the Product Results list after reconciliation is run.").

License Metric Results

:

    These results are for each license metric associated with the software model. The License Metric Results appear as a related list on the software model results. License metric result details include rights owned and rights used,
    and the license allocation breakdown so that you can determine your options to stay compliant. There can be multiple license metric results for a software model because multiple licenses can be purchased for the same
    software.  
    From the Software Model Results form, you can drill down on a specific metric result. The following related lists appear when you select license metrics results details:

    * Rights Used By (This tab isn't visible for the Resource Value Unit (RVU) IBM license metric.)
    * Licensed Installs
    * Installs Used (SAP: System Users)
    * Downgrades/Upgrades
    * Licensed Subscriptions
    * Cloud Special Rights (This tab is visible only if you have cloud installations on cloud platforms such as AWS or Azure.)
    {#software-reconciliation-results__ul_qvz_cxs_ncc}

    For more details on license metric results related lists and descriptions, see [Software model results license metric results fields](https://servicenow-prod.fluidtopics.net/Hn7ChXZtVvmW3v~EeiuVow "Software model results License Metric Results form and related list field descriptions. You can access this form through the License Metric Results related list in your software model results.").

*[\>]: and then