---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Software Publisher Analytics dashboard for Citrix in Software Asset Management classic

# Software Publisher Analytics dashboard for Citrix in Software Asset Management classic {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View compliance analysis results for Citrix on the Software Publisher
Analytics dashboard in the Software Asset Management classic application.
Access the Software Publisher Analytics dashboard by navigating to AllSoftware AssetPublisher Overview.  
Note:  
The add-on Citrix publisher pack (com.sn_samp_citrix) [plugin](https://servicenow-prod.fluidtopics.net/C2SwedSz54JdXuAa6qTeiQ "The ServiceNow Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins.") must be installed to view the Citrix dashboard tab.

A discovery process is required for Citrix data to be collected. For ServiceNow
Discovery, a user with the admin role must create a [Discovery schedule](https://www.servicenow.com/docs/access?context=t_CreateADiscoverySchedule&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) to run on the Citrix Delivery Controller for communication with the Citrix License Server.

The dashboard is updated whenever a new reconciliation result is available. You can save charts in PNG or JPG format.
{#dashboard-citrix__table_w2z_4dr_ycb__entry__3}

| Report | Source list | Description |
|-|-|-|
| True-up Cost | Product Results | Cost to be compliant based on the average prices for entitlements for the rights. |
| Products out of Compliance | Product Results | Number of products that have at least one software model out of compliance. Select the report to view the results in the [License Workbench](https://servicenow-prod.fluidtopics.net/K_GziLbR~smXeeWp0kcdNw "Review reconciliation results in a simplified workbench view."). |
| Over-Licensed Amount | Product Results | Cost of licenses owned but not being used. |
| User Access to Products in Citrix Farm | Software Installations | Number of users with access to the Citrix farms. |
| Citrix Software Lifecycle Report | Software Lifecycle Report | Number of products in each software lifecycle phase, including End of Extended Support, End of Life, and End of Support. |
| User/Device Rights vs Usage Software Installs in Citrix Farm | Software Installations | Number of User/Device rights owned versus the number of rights being consumed. |
| Concurrent License Consumption Trend | License Consumption History | License consumption trends for your Citrix software products. Each data point represents the maximum in-use license count per day. Select a data point to view additional license consumption data for a specific Citrix software product. |
[Table 1. Citrix tab]

{#dashboard-citrix__table_w2z_4dr_ycb}

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