---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Installed with Hardware Asset Management

# Installed with Hardware Asset Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read

Several types of components are installed with activation of the sn_hamp plugin, including tables, user roles, and scheduled jobs.

## Roles installed {#installed-with-ham__section_i1k_3f5_fyb}

{#installed-with-ham__table_j1k_3f5_fyb__entry__3}

| Role title | Description | Contains roles |
|-|-|-|
| ham_admin | Grants full access to the respective features of the Hardware Asset Management application including the ability to Opt-in for the Content Service. This role is used for Hardware Asset Management. | * inventory_admin * catalog_manager * report_user * sn_hamp.ham_user * asset * procurement_admin {#installed-with-ham__ul_d3z_p5z_vdb} |
| sn_hamp.ham_user | Manage hardware assets and reports. This role enables users to view, create, update, and delete hardware asset records, and to generate and view asset-related reports. This role is tailored for everyday asset management tasks. | asset |
[ ]

{#installed-with-ham__table_j1k_3f5_fyb}

## Granular roles {#installed-with-ham__section_eqb_ylp_yhc}

{#installed-with-ham__table_rxh_hmp_yhc__entry__3}

| HAM functionality | Granular admin role | Description |
|-|-|-|
| HAM licensing | sn_hamp.ham_system_admin | Provides access to: * Edit Exclusion flag \[ excluded_from_ham\] value over asset * HAM Resource Categories menu {#installed-with-ham__ul_tzn_qmp_yhc} |
| Advanced Shipment Notification (ASN) | sn_hamp.ham_asn_admin | Provides access to: * Import shipment notification and Import status UI options * Read access to the Import template page {#installed-with-ham__ul_fpd_24p_yhc} |
| Zero touch request | asset_integration_admin | Provides access to: * Create provider integration profile records in the Provider integration profile \[sn_hamp_provider_int_profile\] table * Provider integration profiles list in the Asset operations view of the Hardware Asset Workspace {#installed-with-ham__ul_e4f_55n_g3c} |
| HAM Guided Setup | sn_hamp.ham_system_admin | Provides access to: * HAM Guided Setup module * Getting started page of Hardware Asset Management Guided Setup {#installed-with-ham__ul_ehd_fhr_yhc} |
| HAM application properties | sn_hamp.ham_system_admin | Access to the following application properties: * sn_hamp.enable_asset_action_validation_incident * sn_hamp.enable_asset_action_validation_change_request * sn_hamp.enable_asset_tag_serial_number_edits {#installed-with-ham__ul_nzp_vjr_yhc} |
| HAM system properties | sn_hamp.ham_system_admin | Access to the following system properties: * sn_hamp.update_assets_norm_model_name * sn_hamp.enable_asset_action_validation_change_request * sn_hamp.enable_asset_tag_serial_number_edits * sn_hamp.enable_shipping_carrier_validation_asn * glide.ui.sn_hamp_loaner_asset_order_activity.fields * sn_hamp.enable_custom_category_licensing * sn_hamp.model_lifecycle_phase_order * sn_hamp.sn_ham_active_entitlements * glide.sg.voice_search.enabled * glide.ui.sn_hamp_asset_reclaim_task_activity.fields * glide.ui.sn_hamp_ztr_task_activity.fields * sn_itam_common.close_attestation_async * sn_itam_common.sn_enable_indoormap_for_assets * com.sn_itam.enable_flow_designer.transfer_order_line * sn_itam_common.asset_tco_benchmark_threshold_percentage * sn_itam_common.put_away_task.drop_off_location.delimiter * com.sn_itam.enable_flow_designer.transfer_order {#installed-with-ham__ul_tb3_lnr_yhc} |
| Important Actions in the Inventory view of the Hardware Asset Workspace | Admin role isn't required. The asset, inventory_admin, or ham_admin role is sufficient. | You can view the following important action cards in the Inventory view without the admin role: * Inventory - Stale shipments * Inventory - Carrier integration failures * Inventory - Unmapped carrier profiles {#installed-with-ham__ul_t1g_3sr_yhc} |
| Asset operations list in the Hardware Asset Workspace | sn_hamp.ham_system_admin | Provides access to the following lists in the Assets operations view: * Asset warranty * Carrier integration profiles {#installed-with-ham__ul_qfz_t5r_yhc} |
| Loaner asset order | sn_hamp.ham_system_admin | Provides access to delete records in the Loaner Asset Order \[sn_hamp_loaner_asset_order\] table. |
| Shipment | asset_integration_admin | Provides write access to the Ignore stale check \[ignore_stale_check\] column in the Shipment \[sn_itam_common_shipment\] table. |
| Carrier integration | asset_integration_admin | Provides access to the Carrier Integration Profile \[sn_itam_carrier_int_profile\] table to perform the following tasks: * Create carrier integration profiles * View reports {#installed-with-ham__ul_ir5_bcx_yhc} |
| Import assets | sn_hamp.ham_system_admin | Provides access to the sn_itam_common.receive_assets_batch_size system property and application property. |
| Attestation | Admin role isn't required. The asset or inventory_admin is sufficient. | Provides access to the following UI actions: * Cancel attestation * Cancel schedule {#installed-with-ham__ul_esj_2dx_yhc} |
| Contract renewal | contract_system_admin | Provides Write access to the sn_itam_common.sn_contract_enable_renewal_flow system property. |
| ITAM AI agents | asset_aia_admin | Provides access to read, write, delete, and report on the ITAM AI Agents Log \[itam_aia_log\] table. |
| Common Hardware Asset Management and Enterprise Asset Management tables | sn_hamp.ham_system_admin | Provides access to the following tables: * RFID Connection Attributes \[sn_itam_common_rfid_conn_attr\] * RFID Stage Asset \[sn_itam_common_rfid_stg_asset\] * Repair order \[sn_itam_common_repair_order\] * Repair order line \[sn_itam_common_repair_orderline\] * Asset order \[sn_itam_common_asset_order\] * Asset order line \[sn_itam_common_asset_orderline\] * Loaner Asset Order \[sn_itam_common_loaner_asset_order\] {#installed-with-ham__ul_wbf_1zn_g3c} |
[Table 1. Granular admin roles for Hardware Asset Management]

{#installed-with-ham__table_rxh_hmp_yhc}

## Scheduled jobs installed {#installed-with-ham__section_k1k_3f5_fyb}

{#installed-with-ham__table_l1k_3f5_fyb__entry__2}

| Scheduled job | Description |
|-|-|
| HAM - Content Upload | Publishes the normalized hardware models. |
| HAM - Daily Job | Calculates number of hardware and consumable models for each model category, active life cycle phase for models, and sets client schedule pull-time. |
| HAM - Hardware Lifecycles | Generates hardware life cycles. |
| HAM - Hardware Normalization | Normalizes hardware and consumables models. |
| HAM - Loaner Asset Order Allocations | Allocates assets to Loaner Asset Orders. |
| HAM - Populate Licensing Data | Populates licensing details. |
| HAMP - Content File Manager | Job is triggered from the Manage Hardware Library. |
| Purge Asset Audits More Than Year Old or with More Than 10k Assets | Removes old asset audit records or asset audits with more that 10K assets. |
| \[PA HAM\] Daily collection job | Daily job that collects scores for different parameters. |
[ ]

{#installed-with-ham__table_l1k_3f5_fyb}

## Tables installed {#installed-with-ham__section_m1k_3f5_fyb}

{#installed-with-ham__table_n1k_3f5_fyb__entry__2}

| Table | Description |
|-|-|
| Bundle \[alm_bundle\] | Details of bundle assets. |
| Asset Audits \[sn_hamp_asset_audit\] | Details of the asset audits. |
| Hardware Asset Reclamation Line \[sn_hamp_asset_reclaim_line\] | Details of the Hardware Asset Reclamation Lines created for each reclaimed asset. |
| Hardware Asset Reclamation Task \[sn_hamp_asset_reclaim_task\] | Details of the tasks created for each Hardware Asset Reclamation Line. |
| Asset RMA Task \[sn_hamp_asset_rma_task\] | List of RMA asset task records. |
| Hardware Asset Configuration \[sn_hamp_configuration\] | Configuration records of Hardware Asset Management. |
| HAM Content Audit \[sn_hamp_content_audit\] | Details of content values that changed. |
| Contract Renewal Request \[sn_contract_renewal_request\] | Stores all the contract renewal requests through the contract renewal workflow. |
| Contract Renewal Request Line \[sn_contract_renewal_request_line\] | Stores all the contract renewal request lines through the contract renewal workflow. |
| Contract Renewal Task \[sn_contract_renewal_task\] | Stores all the contract renewal request tasks through the contract renewal workflow. |
| Custom Device Type \[sn_hamp_custom_hw_device_type\] | List of custom hardware device type records. |
| Custom Hardware Manufacturer \[sn_hamp_custom_hw_manufacturer\] | List of custom hardware device manufacturer records. |
| Custom Hardware Product \[sn_hamp_custom_hw_product\] | List of custom hardware product records. |
| Custom Hardware Model Library \[sn_hamp_custom_hw_prod_model\] | List of custom hardware model library records. |
| Hardware Disposal Order \[sn_hamp_hardware_disposal\] | List of Hardware Disposal Order records. |
| Hardware Disposal Tasks \[sn_hamp_hw_asset_disposal_task\] | Details of the tasks associated with the Hardware Disposal Order flow. |
| Device Type \[sn_hamp_hw_device_type\] | List of hardware device type records. Important: You mustn't modify the records of this table. |
| Hardware Manufacturer \[sn_hamp_hw_manufacturer\] | List of hardware device manufacturer records. |
| Hardware Normalization Map \[sn_hamp_hw_normalization_map\] | Product details such as hardware product and hardware product model IDs. |
| Hardware Product \[sn_hamp_hw_product\] | Product details such as name of the product and type of device. |
| Hardware Model Library \[sn_hamp_hw_product_model\] | Product details such as product and model number. |
| Hardware Asset Refresh Line \[sn_hamp_hw_refresh_line\] | Hardware Asset Refresh Line details such as stage, requested item, replacement model, and replacement asset. |
| Refresh Line Tasks \[sn_hamp_hw_refresh_line_task\] | Details of Refresh Line tasks associated with the Hardware Asset Refresh Lines. |
| Import Staging \[sn_hamp_import_template\] | Template for importing assets and model records. |
| Hardware Lifecycle Definition \[sn_hamp_lifecycle_definition\] | Life cycle phase of a hardware or consumable model and the associated dates. |
| Loaner Asset Order \[sn_hamp_loaner_asset_order\] | List of Loaner Asset Order records. |
| Loaner Asset Task \[sn_hamp_loaner_asset_task\] | List of Loaner Asset Order task records. |
| Audits to Scanned Assets \[sn_hamp_m2m_audit_asset\] | List of audit records of scanned assets. |
| Planned Assets \[sn_hamp_m2m_hw_asset_disposal\] | Details of the assets included in Hardware Asset Disposal Orders. |
| Replacement Models \[sn_hamp_m2m_ztr_replacement_model\] | List of replacement records for Zero Touch Refresh models. |
| Manage Hardware Library \[sn_hamp_manage_hw_library\] | List of Hardware Library content import records. |
| Model Category Normalization Summary \[sn_hamp_model_ctg_norm_summary\] | Summary of normalization of model category. |
| HAM Resource Category \[sn_hamp_resource_category\] | Subscription unit ratio and other licensing-related details of each Resource category. |
| RMA Request \[sn_hamp_rma_request\] | List of RMA request records. |
| RMA Request Line \[sn_hamp_rma_request_line\] | List of RMA request line records of RAM requests. |
| HAM Success Activity \[sn_hamp_success_activity\] | List of HAM Success Activity records. |
| HAM Success Goal \[sn_hamp_success_goal\] | List of HAM Success Goal records. |
| Zero Touch Refresh Model \[sn_hamp_ztr_refresh_model\] | Details of refresh model records for the Zero Touch Refresh flow. |
| Zero Touch Refresh Request \[sn_hamp_ztr_request\] | List of Zero Touch Refresh request records. |
| Zero Touch Refresh Task \[sn_hamp_ztr_task\] | Details of tasks associated with the Zero Touch Refresh flow. |
| RFID asset \[rfid_asset\] | Stores the RFID information of assets. |
[ ]

{#installed-with-ham__table_n1k_3f5_fyb}