---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Domain separation and Product Catalog

# Domain separation and Product Catalog {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Domain separation is supported in the Product Catalog. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Standard {#domain-separation-product-catalog__section_pp4_ybr_xkb}

* Includes all aspects of Basic level support.
* Application properties are domain-aware as needed.
* Business logic: The service provider (SP) creates or modifies processes per customer. The use cases reflect proper use of the application by multiple SP customers in a single instance.
* The instance owner must configure the minimum viable product (MVP) business logic and data parameters per tenant as expected for the specific application.
{#domain-separation-product-catalog__ul_tfh_drj_xkb}

Sample use case: An admin must be able to make comments required when a record closes for
one tenant, but not for another.{#domain-separation-product-catalog__p_ssc_nfg_h1c}

For more information on support levels, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=australia&pubname=australia-platform-security&ft:locale=en-US).{#domain-separation-product-catalog__p_tsc_nfg_h1c}

## How domain separation works in Product Catalog {#domain-separation-product-catalog__section_bcn_ybs_qlb}

The domain owner's employees and tenants can use the same processes if the work is done in the
correct domain. When adjusting any configuration, you should be in the domain where you're doing
the work. Use the domain picker to select the correct domain to work in.
**Related concepts**   

* [Models](https://servicenow-prod.fluidtopics.net/Bu8OXcFEJl_KLwKPdKQGmQ "Models are specific versions or various configurations of an asset. Models are used for managing and tracking assets through various ServiceNow platform asset applications, including Product Catalog, Asset Management, and Procurement.")
* [Vendor catalog items](https://servicenow-prod.fluidtopics.net/uvzk7_Zz1JX3KwZXM~uy_Q "The vendor catalog is a list of goods available from different vendors.")
* [Product catalog items](https://servicenow-prod.fluidtopics.net/1PXst7XDKlv~Va0xKnm6yg "Product catalog items are hardware and software that you can track and offer in the service catalog.")
* [Model categories](https://servicenow-prod.fluidtopics.net/eILmSD4A9yyKDeMTlq2RhA "Model categories associate CI classes with asset classes. Model categories are part of the Product Catalog application.")  
**Related reference**   

* [Components installed with Product Catalog](https://servicenow-prod.fluidtopics.net/g7udbgzjdNzkWlJ_z0Kxkg "The following components are installed with the Product Catalog plugin.")  
**Related topics**   

* [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=australia&pubname=australia-platform-security&ft:locale=en-US)