---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Configure Service Exchange

# Configure Service Exchange for the Zero Touch request flow {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Zero Touch request flow uses the Service Exchange application to connect providers with your ServiceNow instance to manage hardware asset requests submitted through the Service Catalog.

## Service Exchange setup for providers {#service-bridge-for-ztreq__section_p1q_ghz_3bc}

Providers must perform the following tasks to communicate about the request details with your organization:

1. [Install Service Exchange for Providers](https://www.servicenow.com/docs/access?context=install-service-bridge-v2-provider&version=australia&pubname=australia-service-exchange&ft:locale=en-US).
2. [Register a Service Exchange consumer](https://www.servicenow.com/docs/access?context=service-bridge-v2-onboarding&version=australia&pubname=australia-service-exchange&ft:locale=en-US).
3. [Create and publish remote record producers in a Remote Catalog](https://www.servicenow.com/docs/access?context=service-bridge-v2-create-remote-rec-prod&version=australia&pubname=australia-service-exchange&ft:locale=en-US).
{#service-bridge-for-ztreq__ol_y2t_4jq_2xb}

## Service Exchange setup for your service catalog requests {#service-bridge-for-ztreq__section_sb1_43z_3bc}

Perform the following steps to receive updates on the catalog requests from your provider:

1. [Install Service Exchange for Consumers](https://www.servicenow.com/docs/access?context=install-service-bridge-v2-customer&version=australia&pubname=australia-service-exchange&ft:locale=en-US).
2. [Activate the remote record producers published by the provider](https://www.servicenow.com/docs/access?context=service-bridge-v2-configure-consumer-settings&version=australia&pubname=australia-service-exchange&ft:locale=en-US).
{#service-bridge-for-ztreq__ol_zxk_5jz_3bc}