---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create an asset and reserve it for the requester

# Create an asset and reserve it for the requester {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Create the asset before they're delivered so that you can create the asset record with an asset tag and serial number early in the process and reserve the asset for the user who requested it. The receiver can only select the
assets to be received as assets are pre-created.

## Before you begin

Role required: procurement_admin or procurement_user

## About this task

Some requests must be approved before items on the request can be sourced. In the
base system, requests over $1,000 require approval. To change the $1,000 approval
threshold and other workflow attributes, edit the Service Catalog Request
workflow.

When the asset state is In stock, the Reserved for field is maintained as the asset is received and placed in a
stockroom. When the asset state changes to In use, the
Reserved for field is relabeled Assigned to. If there is a name in the Reserved for
field, the name is retained when the field is relabeled. A user with the asset role
can change the name in the Assigned to field. Changing the
name is helpful, for example, if an IT technician orders 10 laptops and must assign
them to individual users.  
Note:  
If assets are not created prior to delivery, they are automatically created from line items when purchase orders are received. Also you can enter the asset details and receive them when the purchase orders are received.

## Procedure

1. Navigate to AllProcurementRequestsTasks.
2. Open a task with a State of Open and a Short description of Source Request Items.
3. Click Source Request.  
   * If the request is already fulfilled or the items in the request are not sourceable, the Source Request button is hidden.
   * If the requested item does not have an assigned model, the item is not listed on the Source the Request dialog box.
   * Any items on the purchase order that have a remaining quantity of 0 are not listed on the Source the Request dialog box.
   {#t_CreateAssetReserveForRequester__ul_rds_42y_wq}
4. Select a Destination Stockroom.
5. Select the Create PO option for one or more listed items.
6. For each item requiring a purchase order, select a Vendor.
7. Click OK.
8. Navigate to ProcurementOrdersPurchase Orders.
9. Open the purchase order you just created.  
   If you created a purchase order for more than one item, multiple purchase orders may have been created.
10. Select Order.  
    After the items are ordered, no additional purchase order line items can be added to the purchase order.  
    The status of all purchase order line items changes to Ordered.
11. Click the Create hardware assets prior to delivery related link to automatically create hardware assets for all purchase order line items.  
    Hardware assets are listed in the Assets related list. Click an asset in the list to view the asset record. Except for consumables, the Reserved for field contains the name of the user who made the original request.

    You can also create assets for
    individual purchase order line items. On a purchase order, go to the
    Purchase order line items related list and click
    a specific purchase order line item number. Then, click the
    Create hardware assets prior to delivery related
    link. Only the hardware assets included on the purchase order line item are
    created.
**Related concepts**   

* [Models](https://servicenow-prod.fluidtopics.net/Bu8OXcFEJl_KLwKPdKQGmQ "Models are specific versions or various configurations of an asset. Models are used for managing and tracking assets through various ServiceNow platform asset applications, including Product Catalog, Asset Management, and Procurement.")  
**Related tasks**   

* [Track a request from the service catalog](https://servicenow-prod.fluidtopics.net/yrWjR31R0y_LLLkIdc6APw "The Procurement application lets you track a request that was ordered from the service catalog.")
* [Cancel a request from the service catalog](https://servicenow-prod.fluidtopics.net/4pDkdgpMZywZChfDBr8j5w "You can cancel a request from the service catalog if, for example, the item is no longer needed or the request was not approved.")
* [View and edit a catalog task](https://servicenow-prod.fluidtopics.net/zwlS76c6UOp51s3RIQQ9gQ "Catalog tasks are used to source items and fulfill requests. You can view and edit catalog tasks from a request.")
* [Create a purchase order](https://servicenow-prod.fluidtopics.net/Lsu7IEd_nOWW0abCFFmMkQ "You can create a purchase order. Purchase orders specify assets to order from a single vendor.")
* [Set asset states and substates](https://servicenow-prod.fluidtopics.net/0_dr~qEnWrFC6Lmdh8BzZg "Use asset states and substates to track assets accurately and at a detailed level.")  
**Related topics**   

* [](https://www.servicenow.com/docs/access?context=workflow-editor&version=australia&pubname=australia-build-workflows&ft:locale=en-US)

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