---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Map asset state and CI hardware status

# Map asset state and CI hardware status {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Map the asset State and Substate fields to the CI Hardware Status field. Don't use the Substatus field on hardware CIs because the CI
synchronization does not update the field when assets are updated. When you create the mapping, you can set the synchronization direction from the asset, CI, or both.

## Before you begin

Role required: admin or asset  
Note:  
If you upgraded from a prior release and you've customized the AssetAndCISynchronizer script before the upgrade, overwrite the customization and then recreate the custom mappings.

## About this task

The Install Status and Hardware Status
fields of a CI are independent of each other. There is no correlation between them.
A change to the Hardware Status field does not change the
CI Install Status field and vice versa.

## Procedure

1. Navigate to AllAssetAdministrationAsset-CI Hardware Status Mapping.  
   By default, only custom mappings display. The list of mappings uses the filter condition of \[Out of the box\] \[is\] \[False\].
2. Click New.
3. From the Asset state list, select the state you want to map.
4. **Optional:** If available, select a substate from the Asset substate list.  
   Some of the asset states do not have a substate.
5. From the Configuration Item statuslist, select the logically associated CI state you want to map.
6. **Optional:** If available, select a substate from the Configuration Item substatus list.  
   Some of the CI statuses do not have a substatus.
7. From the Sync direction list, select the direction you want to drive the synchronization.
8. Select the Active check box to activate the mapping.
9. Click Submit.

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