---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Integrating with Dropbox

# Integrating with Dropbox {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read

Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.

For more information about the Dropbox service, see the [Dropbox Business User and
Admin Guides](https://www.dropbox.com/guide).  
Important:  
Minimize security risks and protect information by granting access only to the necessary user or API permissions.{#integrate-with-dropbox__table_box__entry__3}

| Process | Required user role in the Dropbox application | Authentication scopes |
|-|-|-|
| Download subscriptions | Security Admin | * members.read * team_data.member {#integrate-with-dropbox__ul_wtg_3gm_ccc} |
| Pull user activity | Security Admin | * events.read * team_data.member {#integrate-with-dropbox__ul_gkl_jgm_ccc} |
| Reclaim subscription | Security Admin | * team_info.read * members.write * members.delete {#integrate-with-dropbox__ul_g3l_kgm_ccc} |
[Table 1. Minimal user permissions]

{#integrate-with-dropbox__box-title}

## Create a Dropbox application for user subscriptions {#ariaid-title2}

Create an application on the DBX Platform for Developers.

### Before you begin

Dropbox Role required: Refer to the [Minimal user permissions](https://servicenow-prod.fluidtopics.net/GrWDhDHFAGi94DZAcKVTsg#integrate-with-dropbox "Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.") table.

### Procedure

1. Navigate to [Dropbox Developer Apps](https://www.dropbox.com/login?cont=https://www.dropbox.com/developers/apps) and sign in to your account.
2. On the My Apps page, select Create App.
3. Select scoped access API.
4. Specify the type of access to Full Dropbox.
5. Enter a name for your application and select Create app.
6. Select the Permission tab.
7. Select these permission check boxes:  
   * team_info.read
   * members.write
   * members.delete
   * groups.read
   * events.read
   * team_data.member
   {#create-dropbox-app-user-subscriptions__ul_kc2_4th_xrb}
8. Select Submit to save the changes.
9. Navigate to the Settings tab.
10. Obtain the App key and App secret.  
    You will need to copy and paste these values into the Client ID and Client Secret fields in your ServiceNow instance in the following steps.  
    Note:  
    Your App key (client ID) and App secret (client secret) are sensitive. Do not share them.
11. Enter <kbd class="ph userinput">https://<var class="keyword varname">instance</var>.service-now.com/oauth_redirect.do</kbd> as the redirect URI, where <var class="keyword varname">instance</var> is the name of your ServiceNow instance.
12. Click the Branding tab and then click Save changes.
{#create-dropbox-app-user-subscriptions__steps_fv5_q5h_xrb}

## Create a Dropbox integration
profile {#ariaid-title3}

Create an integration profile to track software subscriptions and optimize licensing
for the Dropbox service.

### Before you begin

To create a Dropbox integration profile, request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) from the [ServiceNow Store](https://store.servicenow.com/).

ServiceNow Role required: sam_integrator

### About this task

If you're using Software Asset Workspace, the option to create the Dropbox integration profile in Core UI is inactive.

### Procedure

1. Using the information from the application with the permissions set to Team member file access, return to your ServiceNow instance to create an integration profile.
2. Navigate to the integration profile.

   | Interface | Action |
   | Core UI | 1. Navigate to AllSoftware AssetSaaS LicenseDirect Integration Profiles. 2. Select New. 3. Select Dropbox Integration Profile. {#create-integration-profile-dropbox__ol_ijd_bjk_qtb} |
   | Software Asset Workspace | 1. Navigate to License operationsUser SubscriptionsDirect integration profiles. 2. Select New. 3. Select Dropbox from the drop-down list. 4. Select Continue. {#create-integration-profile-dropbox__ol_wjd_bjk_qtb} |
   |-|-|

   {#create-integration-profile-dropbox__choicetable_o3p_z3k_qtb}
3. On the form, fill in the fields.  
   {#create-integration-profile-dropbox__table_gnm_whv_5fb__entry__2}{#create-integration-profile-dropbox__display-name-def}{#create-integration-profile-dropbox__client-id-def}{#create-integration-profile-dropbox__redirect-url-def}{#create-integration-profile-dropbox__client-secret-def}{#create-integration-profile-dropbox__profile-type-def}{#create-integration-profile-dropbox__activity-date-def}

   | Field | Value |
   |-|-|
   | Display name | Name of the integration profile. For example, <kbd class="ph userinput">DropBox Integration</kbd> |
   | Client Id | Client ID for the OAuth application created in the SaaS admin account. |
   | Redirect url | URL of the OAuth provider that you're redirected to after authentication. This value is automatically populated. |
   | Client secret | Password associated with the client ID. |
   | Profile type | Type of integration profile. This value is automatically set to DropBox Subscription. |
   | Analyze user activity from | In the Analyze user activity field, you can also select the date and time starting from when you want to analyze the user activity. By default, you can analyze user activity up to 60 days prior to the current date and view events performed by individual users from the time you create this profile. Note: Software Asset Management pulls the events from the time that you start analyzing user activity irrespective of the profile creation date. You can modify this value in the Last activity threshold field of your software reclamation rules. For more information, see [Review a software reclamation rule](https://servicenow-prod.fluidtopics.net/QjHAOC5kmvypyG1Pph5iIQ "Use reclamation rules to cancel user subscriptions that have limited to no activity."). |
   [Table 2. Integration Profile form]

   {#create-integration-profile-dropbox__integration-form-title}
4. In the Process configuration section, review the required user roles or API permissions specified in the Vendor configuration field for each process to minimize security risks and optimize SaaS licenses.  
   Note:  
   For more information about the required roles and scopes, see [Minimal user permissions](https://servicenow-prod.fluidtopics.net/GrWDhDHFAGi94DZAcKVTsg#integrate-with-dropbox "Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.") table.
   * The Download subscriptions check box is selected by default and you can't clear it.

   * The Download Activity check box is selected by default. If you clear it, the activity scheduled job SAM - Refresh \<displayname\> Events isn't created.

     In the Analyze user activity field, you can also select the date and time starting from when you want to analyze the user activity. By default, you can analyze user activity up to 60 days prior to the current date and view events performed by individual users from the time you create this profile.  
     Note:  
     Software Asset Management pulls the events from the time that you start analyzing user activity irrespective of the profile creation date.
     You can modify this value in the Last activity threshold field of your software reclamation rules. For more information, see [Review a software reclamation rule](https://servicenow-prod.fluidtopics.net/QjHAOC5kmvypyG1Pph5iIQ "Use reclamation rules to cancel user subscriptions that have limited to no activity.").
   * The Reclaim subscriptions check box is selected by default. If you don't want to reclaim subscriptions, you can clear this check box. If you clear it, the removal candidates are
     created but the reclaim subscription subflow isn't triggered or the reclamation process isn't initiated.

   {#create-integration-profile-dropbox__ul_nmd_wsd_xcc}
5. Select Submit after completing all the required fields.  
   Your ServiceNow instance creates a draft integration profile.
6. On the integration profile form, select Get OAuth Token.  
   Note:  
   For the role required to perform this step, refer to the [Minimal user permissions](https://servicenow-prod.fluidtopics.net/GrWDhDHFAGi94DZAcKVTsg#integrate-with-dropbox "Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.") table.
7. Navigate to the Dropbox application.
   * Select Allow if you have already logged in to the Dropbox application.
   * If you haven't logged in to the Dropbox application, log in with your admin credentials and then continue with the next steps.

   {#create-integration-profile-dropbox__choices_th4_mff_xcc}  
   Note:  
   When user subscriptions are reclaimed, files from the reclaimed accounts are transferred to the admin account selected in this step. This account can be a different admin account than the one used to set up the integration. If you have to start transferring files to a new admin, you can select the Get OAuth Token related link again at any time to select a different admin account. After selecting a new admin, you can reclaim the old admin account to transfer all of their files to the new admin, including all previously reclaimed user files.
8. On the integration profile form, select Validate Connection to verify the connection and credential details of this integration.  
   Validating the connection verifies the Download Subscriptions and Calculate Activity APIs, but not the Reclaim Subscriptions APIs.  
   Note:  
   If you clear the Download Activity check box after the integration profile is validated and scheduled jobs are created, you must revalidate the connections because the following events occur:
   * The Status field on the integration profile form changes to Draft.
   * The Validate connection button shows up on the form.
   * The current SAM - Refresh \<displayname\> Events job gets deleted.
   {#create-integration-profile-dropbox__ul_vzt_qbq_kdc}

### What to do next

After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.  
After creating an integration profile, view information about the profile in the Software Asset Workspace by navigating to License operationsUser subscriptionDirect integration profiles. You can select an integration profile to view the following related lists. If all of the following related lists aren't visible for an integration profile in the default view, you can select the custom integration view from the Details tab:

* Software Models
* Unrecognized Subscription Identifiers
* Scheduled Jobs
* Scheduled Job Results
* Software Subscriptions
* Subscription Identifier Exclusion Rule
* Subscription User Exclusion Rule
{#create-integration-profile-dropbox__ul_gxp_qfk_rfc}

After creating an integration profile, you can define subscription exclusion rules to keep certain subscriptions from license cost calculations. For more information, see [Subscription exclusions for SaaS and SSO applications](https://servicenow-prod.fluidtopics.net/kwS~TWLEZdf67e7UjappHg#subscription-exclusions "Define subscription exclusions for your SaaS and SSO applications to optimize your licensing costs by keeping the excluded subscriptions out of license cost calculations.").

If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see [Create a child alias to set up multiple integration profiles](https://servicenow-prod.fluidtopics.net/o5L0ctEzWkFYzYxMhh78ew "Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.").

Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see [Review a software reclamation rule](https://servicenow-prod.fluidtopics.net/QjHAOC5kmvypyG1Pph5iIQ "Use reclamation rules to cancel user subscriptions that have limited to no activity.").  
Create software entitlements for the automatically generated software models to track used software against owned software.

* For more information on creating software entitlements in the Software Asset Management Core UI, see [Create entitlements in Software Asset Management Core UI](https://servicenow-prod.fluidtopics.net/8ZR9KWQ1FY73pUmBw_wZRQ "Create entitlements in the Software Asset Management Core UI application to record your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements in the Software Asset Workspace, see [Create entitlements in workspace](https://servicenow-prod.fluidtopics.net/ZvL7kERffOGQ6dpBU_744w "Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements using the Software Asset Management Playbook, see [Create entitlements using the guided walk-through](https://servicenow-prod.fluidtopics.net/rw30KUYxwGuwCDdFtc0mOg "Use the guided walk-through playbook for a step-by-step process of creating entitlements.").
{#create-integration-profile-dropbox__ul_cbz_vhr_sqb}  
Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the [License Workbench](https://servicenow-prod.fluidtopics.net/K_GziLbR~smXeeWp0kcdNw "Review reconciliation results in a simplified workbench view.") (Software Asset Management classic application) or the [License usage view](https://servicenow-prod.fluidtopics.net/Ct5YAvsPFESpnVaeLwu5_w "Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports.") (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.

* For more information on running reconciliation in the Software Asset Management classic application, see [Run software reconciliation in Software Asset Management classic](https://servicenow-prod.fluidtopics.net/Pic766RsbcGCoP1GsB_9RA "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in your environment on demand.").
* For more information on running reconciliation in the Software Asset Workspace, see [Run software reconciliation in the workspace](https://servicenow-prod.fluidtopics.net/SUHzxdFqMeO8rQemacW3sA "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in the Software Asset Workspace environment on-demand.").
{#create-integration-profile-dropbox__ul_qgf_zhr_sqb}

*[\>]: and then