---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Acknowledge receipt of an asset on a mobile device

# Acknowledge receipt of an asset on a mobile device {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.

## Before you begin

To use your mobile device for this acknowledgment, you must have the ServiceNow mobile app installed on your iOS or Android mobile device.

Role required: none

## Procedure

1. Navigate to My ItemsMy assets.
2. Tap the asset.
3. Tap Scan delivered asset.
4. Provide the asset tag information.
   * To provide the information through a scan, scan the asset tag of the asset.
   * To provide the information manually, enter a value in the Asset tag field.
   {#receive-assets-from-ztr__choices_hyk_fd3_yxb}
5. Select Submit.

## Result

* The state of the asset changes to In use.
* The state of the Receive asset task of the Zero Touch Refresh request changes to Closed.
{#receive-assets-from-ztr__ul_tkf_mnh_wxb}
**Related tasks**   

* [Configure replacement models for a refresh model](https://servicenow-prod.fluidtopics.net/N13Bu2UMn4SRGmrOYTVjTQ "Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form.")
* [Request a hardware asset refresh through Zero Touch Refresh](https://servicenow-prod.fluidtopics.net/B6tcPFVW_tN5TR1xNMlFzg "Request to replace a hardware asset that you own with a new asset directly with the provider through Zero Touch Refresh.")
* [Fulfill a Zero Touch Refresh Fulfillment Request](https://servicenow-prod.fluidtopics.net/zXD~wEbGSFpc36agNbTsfQ "As a provider, ship a replacement asset requested through a Zero Touch Refresh Fulfillment Request to the requester.")
* [Process a Zero Touch Refresh request](https://servicenow-prod.fluidtopics.net/T4qOIDQLOrNvwSdi3JzrGQ "Process a Zero Touch Refresh request to receive the assets from your provider and complete the Zero Touch Refresh flow.")
* [Acknowledge receipt of an asset through the Core UI](https://servicenow-prod.fluidtopics.net/sNSFils_KgDFw1XTwflmdw "As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request through the Core UI on your ServiceNow instance.")

*[\>]: and then