---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Track asset location using indoor maps

# Track asset location using indoor maps {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Locate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within
your campuses, buildings, floors, and places.

## Before you begin

To be able to use indoor maps in Hardware Asset Workspace, make sure you fulfill the following requirements:

* You should explicitly install Indoor Mapping for Assets (com.sn_ima) application from the ServiceNow® Store. When you install this application, Indoor Mapping (sn_map_core) and Indoor Mapping component (sn_map_component) are also installed.  
  Note:  
  To be able to view demo data for indoor maps, you must reinstall demo data after you install the Indoor Mapping for Assets application. For more information, see [Add or repair demo data for applications and plugins](https://www.servicenow.com/docs/access?context=jny-dsgnr-install-repair-app-plugin&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
* Set the com.sn_ham.indoormap.enabled asset parameter to true on your ServiceNow instance.

* Set up your indoor maps: You can design indoor maps using Map Studio. For more information, see [Configure Indoor Mapping](https://www.servicenow.com/docs/access?context=configure-ind-mapping&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).  
  Note:  
  When you install indoor maps using the entitlement to the Hardware Asset Management license, you can use only the PNG floor map files in the Map Studio. You can't import the files that are in AutoCAD or Raster file format. To use AutoCAD or Raster files, you should have entitlement to Workplace Service Delivery.
* Synchronize location data: The Hardware Asset Management application supports the following indoor mapping location types:
  * Campus: Represents a set of buildings within the same geographic location.
  * Building: Represents a multi-floor building within a specific campus.
  * Floor: Represents a floor within a specific building.
  * Place: Represents either a polygon or point of interest within a specific floor. Places can represent areas, rooms, desks, printers, assets, and more.

  {#track-asset-location-using-indoor-maps__ul_xnj_dvw_c1c}  
  Note:  
  For indoor map to show assets in Hardware Asset Workspace, assets should be assigned to a location of the type place or room in the Location \[cmn_location\] table.

  To view the newly
  created locations within the Hardware Asset Management application, make sure to synchronize the newly created locations from Map Studio to the Location \[cmn_location\] table.

  You can associate the locations created in Map
  Studio with pre-existing records or new records in the Location \[cmn_location\] table. For more information, see [Synchronize Indoor Mapping map data with CMN location](https://www.servicenow.com/docs/access?context=sync-ind-mapping-cmn-location&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).

{#track-asset-location-using-indoor-maps__ul_a2t_sxk_21c}

Role required: admin or asset

## Procedure

1. Navigate to AllHardware Asset WorkspaceAsset estate.
2. Select the Asset indoor map tab.
3. View the assets on a selected floor by using the Campuses, Buildings, and Floors filters.
4. **Optional:** Select a display option at the bottom-right corner of the Indoor map page to view the assets and their location on the selected floor in a particular format.
   * To show the location of the assets on an interactive map, select Show map only.
   * To display both the interactive map and a list view of the assets, select Show map and list.
   * To display only a list view of the assets, select Show list only.
   {#track-asset-location-using-indoor-maps__choices_klx_p4t_txb}
5. **Optional:** If you're viewing the interactive map, view the list of assets in a selected location on the floor by selecting a location on the map.
6. **Optional:** View the location of assets based on a department, user, or model category or a combination of these values.
   1. Select the Filters Tab icon on the contextual sidebar of the map.
   2. Select the values for the Department, User, or Model category filters in the Filter by dialog box.
   {#track-asset-location-using-indoor-maps__substeps_yxj_gnp_mxb}
**Related concepts**   

* [Work with hardware normalization](https://servicenow-prod.fluidtopics.net/iRnOJwFfsRBTqZeuB7kFlA "Asset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.")
* [Manage your inventory through pallet assets](https://servicenow-prod.fluidtopics.net/Y~ramXGWLaae_jA1UelGIA "Manage your inventory effectively using pallet assets.")
* [Manage loaner assets](https://servicenow-prod.fluidtopics.net/OU48Ln_mhMevW5DV8sioXw "Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.")
* [Donate assets to charity organizations](https://servicenow-prod.fluidtopics.net/pZeQJfnAFUwy~ciZ~uVUHQ "Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.")
* [Manage RMA requests](https://servicenow-prod.fluidtopics.net/HxW4yvp7EKVie963PDcgbg "Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.")
* [Fulfilling hardware asset requests](https://servicenow-prod.fluidtopics.net/DE2RA8juimX1N77_JvDPaA "You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.")
* [Audit hardware asset inventory](https://servicenow-prod.fluidtopics.net/ivfYqawui0_yS4CNweZQsA "Perform scheduled or blind audits of stockrooms and other locations, such as offices or datacenters, to confirm accurate inventory information.")
* [Reclaim hardware assets](https://servicenow-prod.fluidtopics.net/ZZ5xhRYTO9lXOVHvOU~gxQ "Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.")
* [Manage the lifecycle of hardware models with calculated lifecycle templates](https://servicenow-prod.fluidtopics.net/ZXU4UUcobvbUwT0HJG3iZA "Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.")
* [Receive asset warranty details from Lenovo](https://servicenow-prod.fluidtopics.net/4LMdTBEkGgsc2wRiddClWw "Connect to the Lenovo Warranty API and get the warranty details of your hardware assets.")
* [Manage stockrooms](https://servicenow-prod.fluidtopics.net/L4I1dHfNyMXAqFeBTqgB5g "Manage the assets in the stockroom by using appropriate stock rules, service locations, and distribution channels.")
* [Track shipments using the integration framework](https://servicenow-prod.fluidtopics.net/e7kyoI70TtN1qpp5JRq_cQ "Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.")
* [Assess performance of Hardware Asset Management](https://servicenow-prod.fluidtopics.net/GTs_XARQRfJLp2dt2IeHGg "Track the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.")
* [Manage refresh of assets using Zero Touch Refresh](https://servicenow-prod.fluidtopics.net/e0h~4Do3By8pxb5yNbhDuw "Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.")
* [Configure the Total Cost of Ownership of assets](https://servicenow-prod.fluidtopics.net/sOJ0UntpHbgXlq2PRQi1hg "Configure the Total Cost of Ownership (TCO) of assets by creating rate cards for each task in a Hardware Asset Management workflow.")
* [Manage Hardware Asset Management subscriptions](https://servicenow-prod.fluidtopics.net/kCWR5fqZTgUd_aIJsanlKQ "Save on Hardware Asset Management licensing cost by choosing only the Hardware Asset Management Resource Categories that you use.")
* [Manage repair of defective assets in your stockroom in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/fAtUd4D0S3CQQGVNjY3Egw "Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow.")
* [Manage picking hardware assets within your stockroom for Hardware Asset Management workflows](https://servicenow-prod.fluidtopics.net/1H_9bbVcW6Dp_vP4HgkuKQ "Enable the Asset pick task explicitly for your stockroom and provide granular location details of the asset to facilitate asset picking within your stockroom.")
* [Manage hardware asset tasks using the Mobile Agent application](https://servicenow-prod.fluidtopics.net/2fXht9tQ8jR4OCDI68O27g "Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.")
* [Manage asset put away using the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/SHT4JF5U7Syy4Jh6vX2rYQ "Enable the Asset put away task explicitly for your stockroom to put away the assets from the receiving bay in the designated aisle-space. View the open Asset put away task and close it after specifying the aisle-space value to move the asset in the stockroom.")
* [Audit your hardware assets by using Asset Attestation](https://servicenow-prod.fluidtopics.net/UwILV3hKHDLynDWJ2G_D8Q "Improve the asset utilization by auditing the hardware assets assigned to your employees and validating if the employees are using the assigned assets.")  
**Related tasks**   

* [Analyze hardware assets using the Generate hardware asset insights generative AI skill](https://servicenow-prod.fluidtopics.net/E1wfvkI7OHnbZZlrw0fd7Q "View consolidated asset data and identify key action items with the comprehensive AI-generated analysis summary.")
* [Manage asset bundles from your inventory](https://servicenow-prod.fluidtopics.net/mOhJwAJ4Z0tjMWBi86Zjtw "Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.")
* [Use Advanced Shipment Notification](https://servicenow-prod.fluidtopics.net/JQPrMughUSfqfQk6BscFYA "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.")
* [Create an inventory stock order request](https://servicenow-prod.fluidtopics.net/r435uwwNb9ft8Xkpxsa1cA "Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. After your request is approved, the Hardware Stock Order flow takes you through the process of requesting, sourcing, and receiving your order.")
* [Create a disposal order](https://servicenow-prod.fluidtopics.net/USsdwDZbMq8Kaid6ZWW9hQ "Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.")
* [Request a Hardware Asset Refresh](https://servicenow-prod.fluidtopics.net/YF4shnWRIvWN1WDR7X1TRA#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.")
* [Manage your expiring contracts for leased hardware assets](https://servicenow-prod.fluidtopics.net/vv0B5WfxWeHhGgiTKbBAXQ "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.")
* [View RFID information of assets](https://servicenow-prod.fluidtopics.net/47ltji9ZccyvyxrM3nWbAw "View the Radio Frequency Identification (RFID) information of assets to manage and locate important assets easily.")
* [Create an internal lifecycle in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/JbbTksNXKKUTL~vtQaHW9Q "Create a custom (internal) lifecycle to explicitly specify lifecycle dates for a selected hardware or consumable model in the Hardware Asset Workspace.")
* [Acknowledge receipt of assets on the Employee Center portal](https://servicenow-prod.fluidtopics.net/MSUW78DLoL2UZeNjnBur3A "After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal.")
* [Update associated Decision tables for HAM flows](https://servicenow-prod.fluidtopics.net/ztktGKNrpL94ZS_4ymybgA "Update associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.")

*[\>]: and then