---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Manually update transactions

# Manually update transactions {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manually update imported software transactions that weren't automatically labeled
with a software product and publisher to track all software spending.

## Before you begin

Role required: sam_user

## About this task

Sometimes, Software Spend Detection can't match a transaction to a software
publisher and product. If Software Spend Detection can identify the
publisher but not the product, the transaction is categorized as Unnormalized in the
list of products for that publisher in the Software Spend Detection
dashboard. The transaction amount is added to the total cost for that publisher. If
Software Spend Detection can't identify the publisher, the transaction
is added to Unnormalized Transactions and is excluded from
the Software Spend Detection dashboard. The transaction amount isn't
included in any of the spend amounts shown on the dashboard.

## Procedure

1. Navigate to AllSoftware Spend DetectionUnnormalized Transactions.  
   Note:  
   By default, this list shows only transactions identified as software by Software Spend Detection. To include transactions not identified as software, remove the filter condition Is software = true.
2. Select a transaction date.
3. Select values for the Publisher and Product fields.  
   Note:  
   You can create software publishers and products directly from this form by selecting the Lookup using list icon ![]() next to the field and then selecting New.
4. Clear or select the Is software check box to indicate if the transaction is a software purchase.
5. Select Update.  
   The transaction is removed from the list of unnormalized transactions and is added to the Software Spend Detection dashboard.

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