---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Track a request from the service catalog

# Track a request from the service catalog {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Procurement application lets you track a request that was ordered from the
service catalog.

## Before you begin

Role required: procurement_admin or procurement_user

## About this task

When a user places an order from the service catalog, a request record is created to
track the order. Each ordered item becomes a requested item that is listed on the
request record. For example, a single request for one laptop, two monitors, and one
keyboard creates the following records.  
Request REQ0000001: 4 items

* Requested Item RITM0000001: 1 laptop
* Requested Item RITM0000002: 2 monitors
* Requested Item RITM0000003: 1 keyboard
{#t_TrackReqFromServiceCatalog__ul_mvy_wyw_wq}

## Procedure

1. Navigate to AllProcurementRequestsRequests.
2. Click a request Number.  
   The Requested Items related list displays the items that were ordered. You can view the requested item, or view associated Purchase Orders, Transfer Orders, and Assignments on other related lists. A catalog task is automatically generated for each requested item to identify the source of the item, whether it must be purchased or transferred from a stockroom.
**Related tasks**   

* [Cancel a request from the service catalog](https://servicenow-prod.fluidtopics.net/4pDkdgpMZywZChfDBr8j5w "You can cancel a request from the service catalog if, for example, the item is no longer needed or the request was not approved.")
* [View and edit a catalog task](https://servicenow-prod.fluidtopics.net/zwlS76c6UOp51s3RIQQ9gQ "Catalog tasks are used to source items and fulfill requests. You can view and edit catalog tasks from a request.")
* [Create a purchase order](https://servicenow-prod.fluidtopics.net/Lsu7IEd_nOWW0abCFFmMkQ "You can create a purchase order. Purchase orders specify assets to order from a single vendor.")
* [Create an asset and reserve it for the requester](https://servicenow-prod.fluidtopics.net/xbatwdd6X121V6jK~GeP4w "Create the asset before they're delivered so that you can create the asset record with an asset tag and serial number early in the process and reserve the asset for the user who requested it. The receiver can only select the assets to be received as assets are pre-created.")

*[\>]: and then