---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Add a custom software product in Software Asset Management Core UI

# Add a custom software product in Software Asset Management
Core UI {#ariaid-title1}

* Release version: Australia
* 
* Updated August 19, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If a software product does not exist in the Software
Library, you can add a custom product. Custom products enable you to normalize and account
for homegrown software, or software that is not yet part of the Software
Library.

## Before you begin

Role required: sam_admin

## About this task

The product and publisher combination is used during discovery model normalization.
If the custom product exists, a message is shown.

## Procedure

Navigate to AllSoftware AssetAdministrationCustom Products and create a record (see table for field descriptions).  
{#t_AddACustomProduct__table_fdn_2pd_c1b__entry__2}{#t_AddACustomProduct__row_xgr_fd1_nfb}{#t_AddACustomProduct__row_xfx_fd1_nfb}{#t_AddACustomProduct__row_add_gd1_nfb}{#t_AddACustomProduct__row_btp_gd1_nfb}{#t_AddACustomProduct__row_r5x_gd1_nfb}{#t_AddACustomProduct__row_nch_hd1_nfb}

| Field | Description |
|-|-|
| Publisher | Publisher of the custom software product. If it does not exist, a new one can be created on the Publisher field Companies lookup list. |
| Product | Name of the custom software product. |
| Subscription software | Option that indicates that the software has a subscription. |
| Product type | Product type of the custom software product. * Child: A subcomponent of main software (not licensable). * Driver: A software product that controls a device. * Licensable: A software product that is licensable. * Not Licensable: A software product that is not licensable. * Patch: A software product designed to update, fix, or improve an existing computer program. * Unknown: A software product that is unknown. {#t_AddACustomProduct__ul_gdn_2pd_c1b} |
| Product classification | Official UNSPSC classification. |
| Exclude from content service | Option that excludes the custom product details from being shared with [Software Asset Management Content Service](https://servicenow-prod.fluidtopics.net/BgAHUWtzbvOa6OvfZAaFFQ "Opt in to the Software Asset Management Content Service to share unnormalized software installation data from your organization with ServiceNow to improve the normalization process.") if opted in. |
| Active | Option that indicates the rule is active. |
[Table 1. Custom Software Product form]

{#t_AddACustomProduct__table_fdn_2pd_c1b}

*[\>]: and then