---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Complete the repair asset task in the Hardware Asset Workspace

# Complete the repair asset task in the Hardware Asset Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Complete the repair of the defective asset and confirm if the asset is repaired, unrepairable, or redeployable.

## Before you begin

Role required: asset

## Procedure

1. Navigate to WorkspacesHardware Asset WorkspaceInventory.
2. Select the Repair orders tab.
3. Select the repair order for which you want to complete the Repair asset task.
4. Select the Repair order lines tab.
5. Select the repair order line that's in the Repair stage.
6. Select the Repair asset tasks tab.
7. Select the Repair asset task that's in the Open state.
8. Indicate that you have started working on the Repair asset task by selecting Start Work.  
   The Start Work option changes to Start Timer and Record Time automatically.
9. **Optional:** Record the time worked on the task.  
   You can either use the timer or record the time manually. For more details, see [Record time worked on asset repair tasks in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/z3DYqcYaPBCLi76PDJrbyw "Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks in the Hardware Asset Workspace. After you start work on a repair asset task, you can pause and resume work. You can also record the time worked manually.").  
   An entry for the time you worked is created in the Time Worked tab of the Repair asset task.
10. Select the Details tab.
11. Select the repair result in the Repair result field.
    * If the asset is repaired, select Repaired.
    * If the asset couldn't be repaired, select Unrepairable.
    * If the asset can be redeployed, select Redeployable.
    {#repair-ham-assets-ws__choices_mqq_ly3_mbc}
12. **Optional:** Enter the issue identified with the asset during the repair process in the Issue identified field.  
    This field is automatically populated with the value carried forward from the troubleshoot asset task if the issue is identified and a value is provided in the Issue identified field. Once the
    task is closed, this field can't be modified.  
    The value in the Issue identified field is carried forward to evaluate repaired asset task after the repair task is closed.
13. Enter notes related to the task in the Work notes field.
14. Select Close task.
{#repair-ham-assets-ws__steps_l1q_hhc_mbc}

## Result

* If you had set the Repair result to Unrepairable, the following changes happen on closure of the task:
  1. The repair order and the repair order line are in the Completed stage.
  2. The state of the asset changes to In stock and the substate changes to Pending disposal.
  {#repair-ham-assets-ws__ol_ewb_fkf_lbc}
* If you had set the Repair result to Redeployable, the following changes happen on closure of the task:
  1. The repair order and the repair order line are in the Completed stage.
  2. The state of the asset changes to In stock and the substate changes to Available.
  {#repair-ham-assets-ws__ol_lzp_wmf_lbc}
* If you had set the Repair result to Repairable, the following changes happen on closure of the task:
  1. The stage of the repair order line changes to Evaluate.
  2. The state of the asset changes to In stock and the substate changes to Pending evaluation.
  3. Evaluate asset task is created.
  {#repair-ham-assets-ws__ol_p4y_14f_lbc}
{#repair-ham-assets-ws__ul_ytw_43f_lbc}

## What to do next

[Evaluate the repaired asset in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/IdVFgoow6loC3bjp7AaVnw "Evaluate the repaired asset and confirm if the asset is redeployable or should be disposed of. The Repair flow completes after the repaired asset is evaluated.").
**Related tasks**   

* [View open repair orders for your stockroom in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/Sdv7uSR1sSdzLWDRRQHYUA "View open repair orders for your stockroom to get the details of the repair order lines and repair tasks that need action.")
* [Troubleshoot assets requested for repair in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/T4cb18INfwLt6SxrIz8wuQ "Complete the troubleshooting task to assess the issues with the defective asset. Based on your observations, you can confirm whether the asset can be repaired, redeployed, or should be disposed of.")
* [Evaluate the repaired asset in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/IdVFgoow6loC3bjp7AaVnw "Evaluate the repaired asset and confirm if the asset is redeployable or should be disposed of. The Repair flow completes after the repaired asset is evaluated.")
* [Bulk close asset repair tasks in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/NKoVj47nIlVYjRqBcSwfjg "Complete and close multiple repair tasks at one go to process a repair order with multiple repair order lines.")
* [Cancel a repair order in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/eyvjFHGRRUyc6iZUultR4g "Cancel a repair order that no longer needs to be fulfilled.")
* [Cancel a repair order line in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/ILRJvG9Y4GPLjJAhwFXl7Q "Cancel a repair order line that no longer needs to be fulfilled.")

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