---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Reclaim SurveyMonkey user subscriptions in Software Asset Management classic

# Reclaim SurveyMonkey user subscriptions in Software Asset Management
classic {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Reclaim unused SurveyMonkey subscriptions to reduce your total
software costs.

## Before you begin

SurveyMonkey Role required: admin

ServiceNow Role required: sam_user

## About this task

The SaaS License Management
SurveyMonkey integration does not support reclamation through the
ServiceNow AI Platform. When Software Asset Management creates a removal
candidate for your SurveyMonkey integration, you can reclaim the
user subscription by removing the associated user directly from your SurveyMonkey team. After you remove the user from your team, you
must update the state of the removal candidate to Closed Skipped so that the user subscription is removed from the Software
Subscriptions \[samp_sw_subscription\] table.

## Procedure

1. Identify removal candidates for your SurveyMonkey integration.
   1. From your ServiceNow instance, navigate to Software AssetSaaS LicenseDirect Integration Profiles.
   2. Select your SurveyMonkey integration profile from the Integration Profiles list.
   3. On the Software Models tab of the Integration Profile form, select the software model that is associated with the integration profile.
   4. On the Software Model form, select the Reclamation Candidates related tab to view the list of available removal candidates.
   5. Take note of the user principal name for each removal candidate that you want to reclaim the user subscription for.  
      Save this information for later use.
   {#reclaim-surveymonkey-subscription__substeps_lmf_n4k_bpb} {#reclaim-surveymonkey-subscription__identify-removal-candidate}
{#reclaim-surveymonkey-subscription__identify-removal-candidate}
2. Remove the associated users from your SurveyMonkey team.  
   Based on the list of removal candidates that you identified in [step 1](https://servicenow-prod.fluidtopics.net/wUgT8q8O_5aI4YONww_HvA#reclaim-surveymonkey-subscription__identify-removal-candidate), you can reclaim user subscriptions by reassigning or deleting the associated users from your SurveyMonkey team.
   1. From a web browser, open [SurveyMonkey](https://www.surveymonkey.com/).
   2. Log in using your admin credentials.
   3. On the left navigation menu, select Manage Users.  
      The Manage Users page opens, where you can view the complete list of users in your SurveyMonkey team.
   4. Click the ellipsis icon (...) for the user that you want to remove from your team.  
      You can identify which user you want to remove based on the associated username. The username corresponds directly to the user principal name of each removal candidate that you identified in [step 1](https://servicenow-prod.fluidtopics.net/wUgT8q8O_5aI4YONww_HvA#reclaim-surveymonkey-subscription__identify-removal-candidate).
   5. When prompted, select either Reassign Account or Delete Account.  
      Select Reassign Account to move the user to another SurveyMonkey team. Select Delete Account to deactivate the user completely.
   6. Repeat steps d and e for each user that you want to remove.
   {#reclaim-surveymonkey-subscription__substeps_gwx_llk_bpb} {#reclaim-surveymonkey-subscription__remove-user}
{#reclaim-surveymonkey-subscription__remove-user}
3. Return to your ServiceNow instance to update the state of each removal candidate to Closed Skipped.
   1. From your ServiceNow instance, navigate to SaaS LicenseAdministrationDirect Integration Profiles.
   2. Select your SurveyMonkey integration profile from the Integration Profiles list.
   3. On the Software Models tab of the Integration Profile form, select the software model that is associated with the integration profile.
   4. On the Software Model form, select the Reclamation Candidates related tab.
   5. From the list of available removal candidates, select the removal candidate number (RCCxxxxxxx) for a user that you removed from your SurveyMonkey team in [step 2](https://servicenow-prod.fluidtopics.net/wUgT8q8O_5aI4YONww_HvA#reclaim-surveymonkey-subscription__remove-user).
   6. On the Removal Candidate form, update the state of the removal candidate by clicking Closed Skipped.  
      Software Asset Management removes the user subscription from the Software Subscriptions \[samp_sw_subscription\] table and automatically returns you to the Software Model form.
   7. Repeat steps d through f for each user that you removed from your SurveyMonkey team.
   {#reclaim-surveymonkey-subscription__substeps_pfw_k4k_bpb}

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