Complete the Evaluate asset task for a defective Device as a Service DaaS asset

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • After you repair a defective DaaS asset, complete the Evaluate asset task by evaluating the asset and determining if it can be redeployed.

    Before you begin

    Before you can begin the Evaluate asset task, you must complete the preceding Repair asset task by repairing the asset. For detailed instructions, see Complete the Repair asset task for a defective Device as a Service DaaS asset.

    Role required: sn_eam_provider.provider_asset_technician

    Procedure

    1. From the Enterprise Asset Workspace, open the Asset operations view.
    2. Open the Asset tasks list.
      Navigation optionProcedure
      Provider RMA response order
      1. From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order.
      2. From the list of available RMA response orders, select the order that you want to complete.
      3. On the RMA response order record, select the RMA response order lines tab.
      4. From the list of available RMA response order lines, select the order line that you want to evaluate the repaired asset for.
        Note:
        You must select an order line that you have already completed the Repair asset task for.
      5. On the RMA response order line record, select the Asset tasks tab.
      Provider RMA response order line
      1. From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order line.
      2. From the list of available RMA response order lines, select the order line that you want to evaluate the repaired asset for.
        Note:
        You must select an order line that you have already completed the Repair asset task for.
      3. On the RMA response order line record, select the Asset tasks tab.
      Provider asset tasks From the navigation menu of the Asset operations view, navigate to Provider > Provider asset tasks.
    3. From the list of available tasks, select the task number for the Evaluate asset task that you want to complete.
    4. On the Details tab of the Evaluate asset task, fill in the fields.
      Table 1. Details tab
      Field Description
      Assignment group Group that the task is assigned to.
      Evaluation result Result of the evaluation. Select one of the following options:
      • Redeployable: The repair was successful, so the asset can be redeployed.
      • To be disposed: The repair was unsuccessful, so the asset must be disposed of.
      Issue identified Reason that the repair was unsuccessful. Fill in this field only if you set the Evaluation result field to To be disposed.
      Work notes Notes about the task that are visible to all users within your organization.
    5. Select Close Task.
      Note:
      If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time.

    Result

    • The Evaluate asset task closes with an updated state of Closed Complete.
    • If you set the Evaluation result field to Redeployable and you performed an on-site repair, the RMA response order line moves to the Completed stage. The customer can redeploy the asset at any time.
    • If you set the Evaluation result field to Redeployable and you performed an off-site repair, a corresponding Ship task is automatically generated.

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