---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Stale shipments

# Stale shipments {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.

The ITAM: Process integration profiles and stale shipment job runs daily to check for any stale shipments. A shipment record that is not updated by the carrier even after the integration profile job has run for the maximum wait days
for a carrier is marked as stale shipment.

The tracking number of the shipment record that is marked stale isn't sent to the carrier for further tracking. If you know the reason that a shipment is late, you can decide to continue tracking it. For more information, see [Continue to track delayed shipments](https://servicenow-prod.fluidtopics.net/BH6ungMKz9ajhFgDwQH1mA "Continue to track a stale hardware asset shipment that is delayed if the reason for the delay is known.").  
Note:  
You can view the list of shipments that weren't updated with the tracking information from the integrated carrier through the Stale shipments important actions card in the Inventory view. For more information, see [Inventory view](https://servicenow-prod.fluidtopics.net/LNL5nIb838lb1~6oVA4hlg "Use the Inventory view in the Hardware Asset Workspace to view the inventory functions such as Asset audits and Disposal orders and to take any inventory-related actions.").
* **[Continue to track delayed shipments](https://servicenow-prod.fluidtopics.net/BH6ungMKz9ajhFgDwQH1mA)**   
  Continue to track a stale hardware asset shipment that is delayed if the reason for the delay is known.

**Related concepts**   

* [Creating an integration script include for third-party carrier applications](https://servicenow-prod.fluidtopics.net/K6nYh5vn786ZG4ipQXjXYA "In order to integrate with a ServiceNow instance, a third-party carrier application must have a script include that extends the base class ITAMShipmentIntegration script on its ServiceNow instance to receive the shipment tracking number from the customer's ServiceNow instance and respond with the carrier-related details.")  
**Related tasks**   

* [Connect your ServiceNow instance with a shipping carrier application](https://servicenow-prod.fluidtopics.net/6nmdAOqY5EPCeshfdXv9lQ "Associate a shipping carrier with an integration profile to connect your ServiceNow instance to the carrier application.")
* [Remove a shipping carrier from an integration profile](https://servicenow-prod.fluidtopics.net/Ok3L9hVMEYq_9~l7~Dpe7g "Remove a shipping carrier that you no longer want to associate with an integration profile.")
* [Create a carrier integration profile](https://servicenow-prod.fluidtopics.net/lTuHyKUdwQ1gIvFArQ0alw "Create a carrier integration profile for your carrier by specifying the API and connection details that are used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [View the carrier integration profile details](https://servicenow-prod.fluidtopics.net/xLcaF01vLkywRqwwNsmJKg "View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [Test the integration with the carrier API](https://servicenow-prod.fluidtopics.net/u~h4nkCdH8fQ7t_Qpu2wWg "Check the connection with the carrier API to handle any connection issues such as invalid credentials, incorrect tracking details, and issues with the integration script include.")
* [Create a shipping carrier record](https://servicenow-prod.fluidtopics.net/IgIBdPKIH9jV4iQdlv3juQ "Create a shipping carrier record used to associate the carrier with an integration profile.")
* [View hardware asset shipment details](https://servicenow-prod.fluidtopics.net/cKjUMFc9Slw6Xej0RzBAdQ "View all hardware asset shipment details in a single place in the Hardware Asset Workspace.")
* [Track a hardware asset shipment](https://servicenow-prod.fluidtopics.net/8jwNNIvtbzIU73Jxx_OlFw "Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.")