Complete the Evaluate RMA asset task for a defective Device as a Service DaaS asset

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • Complete the Evaluate RMA asset task for a defective DaaS asset by evaluating the asset and determining whether you want to repair or replace it.

    Before you begin

    Before you can begin the Evaluate RMA asset task, you must complete the preceding task.

    Role required: sn_eam_provider.provider_asset_technician

    Procedure

    1. From the Enterprise Asset Workspace, open the Asset operations view.
    2. Open the Asset tasks list.
      Navigation optionProcedure
      Provider RMA response order
      1. From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order.
      2. From the list of available RMA response orders, select the order that you want to complete.
      3. On the RMA response order record, select the RMA response order lines tab.
      4. From the list of available RMA response order lines, select the order line that you want to evaluate the asset for.
        Note:
        If you are performing an on-site repair, you must select an order line that you have already completed the Schedule task for. If you are performing an off-site repair or replacement, you must select an order line that you have already completed the Receive asset task for.
      5. On the RMA response order line record, select the Asset tasks tab.
      Provider RMA response order line
      1. From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order line.
      2. From the list of available RMA response order lines, select the order line that you want to evaluate the asset for.
        Note:
        If you are performing an on-site repair, you must select an order line that you have already completed the Schedule task for. If you are performing an off-site repair or replacement, you must select an order line that you have already completed the Receive asset task for.
      3. On the RMA response order line record, select the Asset tasks tab.
      Provider asset tasks From the navigation menu of the Asset operations view, navigate to Provider > Provider asset tasks.
    3. From the list of available tasks, select the task number for the Evaluate RMA asset task that you want to complete.
    4. On the Details tab of the Evaluate RMA asset task, fill in the fields.
      Table 1. Details tab
      Field Description
      Assignment group Group that the task is assigned to.
      Evaluation result Result of the evaluation. Select one of the following options:
      • Repairable: The asset can be repaired.
      • Replace: The asset is unrepairable and must be replaced.
      Issue identified Reason that the asset is defective.
      Work notes Notes about the task that are visible to all users within your organization.
    5. Select Close Task.
      Note:
      If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time.

    Result

    • The Evaluate RMA asset task closes with an updated state of Closed Complete.
    • If you set the Evaluation result field to Repairable, a corresponding Repair asset task is automatically generated for both on-site and off-site repairs.
    • If you set the Evaluation result field to Replace and you are performing an on-site replacement, a corresponding Ship task is automatically generated.
    • If you set the Evaluation result field to Replace and you are performing an off-site replacement, a corresponding inbound asset order is automatically created.

    What to do next